Search MilitaryCAC:

Site Map

MilitaryCAC.com logo

.com | .us | .ml  | .mobi | .net | .org

 

The Definitive Source for Everything CAC

  Common Access Card help for your

Personal Computer

Also available at:

https://MilitaryCAC.com

Please ShareThis website with your friends and colleagues

Make a Donation button image

 

 

STEP 4-Army:  ARMY ACTIVCLIENT INSTALLATION ASSISTANCE PAGE

7.1.0.153 (Windows 10, 8.1, 8, or 7)

(If you are NOT in the Army, look here)

Installation Steps

Step 1: Obtain a CAC Reader
Step 2: CAC Reader driver
Step 3: DoD Certificates
Step 4: ActivClient
Step 4a:  Update ActivClient
Step 5:  IE adjustments
Log into a CAC enabled website now
 
 

Army logo

(THIS PROGRAM ALLOWS YOUR READER TO "COMMUNICATE" WITH WINDOWS)

 

 

The AKO download links on this page are for Army personnel ONLY 

IF you are NOT in the Army, click here

 

WINDOWS 7, 8, 8.1, & 10 USERS: 

If you have a: "GEMALTO TOP DL GX4 144," "GEMALTO DLGX4-A 144," "Oberthur ID One 128 v5.5 Dual," "Oberthur ID One 128 v5.5a D," or "G&D FIPS 201 SCE 3.2") CAC and are using Windows 7, 8, 8.1, or 10, you might be able to use your CAC without the need of installing ActivClient. 

A guide to help figure out which CAC you have 

Read more about the older CACs and replacing them

Gemalto 144 CAC image GemaltoDLGX4-A 144 image  Oberthur 5.5 CAC image Oberthur 5.5a CAC

G&D FIPS 201 SCE 3.2 image

 

 

If you only need the ability to logon to CAC enabled sites, consider using Trusted End Node Security (TENS) formerly known as LPS (Lightweight Portable Security).  The ability to complete and digitally sign forms does not exist via this method.

 

flag bar 

 

Windows 10 users click here for information on how to use your CAC on your computer

 

Windows 8 & 8.1 users click here for information on how to use your CAC on your computer.

 

flag bar

 

Windows 10, 8.1, 8, or 7 computers

 

ARMY ACTIVID 7.1.0.153 DOWNLOAD and INSTALLATION ASSISTANCE (All other branches see your options on http://militarycac.com/activclient.htm

 

ACTIVID 7.1.0.153 INSTALLATION INSTRUCTIONS for Army personnel using Windows 10, 8.1, 8, or 7 computers:
1. Read all of these instructions before clicking the download links

1a. If your computer is an HP, please look here for a setting you must perform before going to step 2.  OR your ActivID does a roll back just before finishing the install.

2. Once the program is downloaded to your computer....  Double click the file, select Next

3. Read the End User License Agreement (EULA), select I accept the terms..., Next

4. Select Custom, Next, scroll down and select the red X next to US Department of Defense configuration, select This feature will be installed on local hard drive, select Next, then Install, (it may pause at this screen for a little while).  You may be prompted to allow the following program to install software on this computer, Select Yes.

DoD Certs

4a.  Non DoD computers ONLY:  Select the + next to Digital Certificate Services, select the down arrow next to Microsoft Outlook Usability Enhancements, make sure it is a red XIf it is not a red X, change it to a red X.  If you don't make this change, you may end up with an error message stating:  ActivID - 32 bits COM server asking you for your email address and password every time you use your CAC.

Outlook

5. Click the Next button

6. Click the Install button

7. Uncheck the Show the readme file box (after you have read it).  Select Finish

8. Restart computer 

 

ActivID 7.1.0.153 is compatible with Windows 10, 8.1, 8, & 7
Windows 10, 8.1, 8, or 7 (64bit) Army users download ActivClient 7.1.0.153 from:

New imageNOTE: Please Right click the link below and select Copy (the new links are like SharePoint Links [1 mile long] as you will need to paste it a 2nd time after logging into AKO 2.0.  Direct links will only dump you at the home page.  Like AKO 1.0 used to be like.  We are repeating history again.  Shaking My Head (SMH)

ActivID 7.1.0.153 (64 bit) via AKO 2.0 (CAC Required link)

Click on the link titled:  ActivID ActivClient x64 7.1 (37.27 MB .msi file) select Save As (save it to your computer), then follow instructions above.

Windows 10, 8.1, 8, or 7 (32bit) Army users download ActivClient 7.1.0.153 from:

New imageNOTE: Please Right click the link below and select Copy (the new links are like SharePoint Links [1 mile long] as you will need to paste it a 2nd time after logging into AKO 2.0.  Direct links will only dump you at the home page.  Like AKO 1.0 used to be like.  We are repeating history again.  SMH

Click on the link titled:  ActivID ActivClient x86 7.1 (21.89 MB .msi file) select Save As (save it to your computer), then follow instructions above.

ActivID 7.1.0.153 (32 bit) via AKO 2.0 (CAC Required link)

Some Windows 10 users are experiencing an issue where it won't complete the install and rolls back. 

ActivID Rollback image

 

If your computer is an HP (or other brand), please look here for a setting you must perform OR if your ActivID does a roll back just before finishing install.

 

Other ideas that have worked for some.  The concept is to try each one individually until one works. It is NOT a do all of them, then try.

 

- Delete following key and reinstall ActivID:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ActivID Shared Store Service'

----------------

-Make sure the Distributed Transaction Coordinator (DTC) service is running

by checking the Service Status and running "sc query msdtc" from an administrative command prompt.

If you need to Enable the startup, or needed to start it - try to run the ActivID installer again once it is up.

----------------

- If it's not DTC - next check your COM/DCOM:

Run dcomcnfg.exe

Browse down through Component Services > Computers > My Computer > COM+

Applications.

Did you receive any error message (usually Access Denied) or do you see any

Red Arrows?

This would indicate your COM system is corrupt - please see Microsoft KB2481190 for

a possible solution.

----------------

- If it is not COM or DTC - have you recently imaged this computer?

Please check the following Registry Key:

HKLM\SOFTWARE\Microsoft\MSDTC\SysprepInProgress

Is this key value set to "1"? If so - set it to "0" and try the install again.

(Ref Microsoft KB3202122)..

------------

ActivID 7.1.0.x relies on Windows services that are launched when a smart card is detected. Sometimes those services fail to start. In most cases a restart of your computer with your CAC inserted in the reader will fix the issue. 

 

flag bar

 

Newer HP computers (and other brands too) will need to temporarily stop all services that start with:  HP  (or other brand) before installing ActivID

Here's how:  Type: Services.msc in the Type here to search box, Click on Services Desktop app

Searching for Services.msc

 

Scroll down to each of the services that start with :  HP (or other brand) and double click each of them one at a time.

HP Hotkey UWP Service

 

Click the Stop button for each HP (or other brand) Service.  You can now install ActivID, and once you restart your computer [after installing ActivID], they will start up again automatically.

adfds

Now return to step 2 of the installation instructions above

 

Other ideas that have worked for some.  The concept is to try each one individually until one works. It is NOT a do all of them, then try.

 

- Delete following key and reinstall ActivID:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ActivID Shared Store Service'

----------------

-Make sure the Distributed Transaction Coordinator (DTC) service is running

by checking the Service Status and running "sc query msdtc" from an administrative command prompt.

If you need to Enable the startup, or needed to start it - try to run the ActivID installer again once it is up.

----------------

- If it's not DTC - next check your COM/DCOM:

Run dcomcnfg.exe

Browse down through Component Services > Computers > My Computer > COM+

Applications.

Did you receive any error message (usually Access Denied) or do you see any

Red Arrows?

This would indicate your COM system is corrupt - please see Microsoft KB2481190 for

a possible solution.

----------------

- If it is not COM or DTC - have you recently imaged this computer?

Please check the following Registry Key:

HKLM\SOFTWARE\Microsoft\MSDTC\SysprepInProgress

Is this key value set to "1"? If so - set it to "0" and try the install again.

(Ref Microsoft KB3202122).

----------------

ActivID 7.1.0.x relies on Windows services that are launched when a smart card is detected. Sometimes those services fail to start. In most cases a restart of your computer with your CAC inserted in the reader will fix the issue. 

 

flag bar

YOU ARE FINISHED (IF YOU ONLY WANT TO BE ABLE TO LOGON TO AKO, check your webmail (or other CAC enabled websites with your CAC)). 

IF you want to be able to type forms and digitally sign them, you'll need to

PROCEED TO STEP 5 - TO MAKE SURE YOU HAVE ADOBE READER INSTALLED

 

  
If you have questions or suggestions for this site, contact Michael J. Danberry

Are you interested in subscribing to the CACNews email list?

Disclaimer

 

ACRONYM Reference Page

 

GoDaddy Site Certified seal

 

Last Update or Review:  Thursday, 26 September 2019 16:56 hrs

 

The following domain names all resolve to the same website:  ChiefsCACSite.com, CommonAccessCard.us, CommonAccessCard.info, & ChiefGeek.us