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ersonal Computer

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SUPPORT FOR CAC

 

Select the logo (or text link) for the Operating System you need support for, then complete the form on the following page.

 

Windows Users Mac Users Linux Users
 Windows logo   Apple logo     Linux Penguin logo 

 

The official military help desks are listed below:

NOTE:  Most of the organizations below DO NOT Support Home Computers

 
Name: Organization Contact Information:
Army Enterprise Service Desk (formerly AKO Help Desk)

Hours:  24 / 7
Army Web: https://help.us.army.mil
Email: help@us.army.mil
Phone: 866-335-2769, Option 3 (Changed on 30 April 2013)
DSN: 312-560-1110 ask operator to dial number above
Army Publishing Directorate

(Forms programs support for: Lotus Forms & ApproveIt)

Hours:  Monday - Friday 0700-1700 Eastern Time
Army Webform: http://militarycac.com/apd.htm
Web: http://www.apd.army.mil/Home/FAQ/PureEdge.asp

Email:  usarmy.pentagon.hqda-apd.mbx.fcmp@mail.mil 
Phone:  703-692-1306
DSN:  312-222-1306
Army & NETCOM CAC / PKI Help Desk

Hours:  Monday - Friday 0700-1500 Arizona Time
Army Email: netcom-9sc.om-iacacpki.helpdesk@mail.mil 
Alias: army.cacpki.helpdesk@mail.mil

Phone: 866-738-3222
DoD PKI Help Desk DISA Email: disa.tinker.esd.mbx.okc-service-desk@mail.mil 
Phone:  800-490-1643
DSN:  312-339-5600
DoD PKE Help Desk DISA Email:  dodpke@mail.mil
Air Force PKI SPO CAC / PKI Help Desk Air Force Web:  https://afpki.lackland.af.mil
Email: afpki.helpdesk@lackland.af.mil

Phone: 210-925-2521
Air Force Portal Air Force Web: https://www.my.af.mil/afp/netstorage/login_page_files/afportal_helpdesk.html
Phone: 334-416-5771, Option 7
DSN: 312-596-5771, Option 7
Navy CAC / PKI Help Desk Navy / NMCI Web: https://infosec.navy.mil/PKI (CAC required)
Phone: 866-843-6624
Email: servicedesk_usmc@nmci.mil
SPAWAR Integrated Support Center Help Desk Navy / SPAWAR Web: https://infosec.navy.mil/PKI (CAC required)
Email: itac@infosec.navy.mil
Phone: 800-304-4636
DSN: 312-588-4286
USMC RA Operations Help Desk Marine Corps Email: raoperations@mcnosc.usmc.mil
Phone:  703-432-0394
DLA PKI Help Desk DLA Email: dlapki@dla.mil
Phone: 804-279-5828
DSN: 312-695-5828
WHS IPM Helps Desk WHS Web:  https://customerresources.whs.mil/IPM/index.cfm (CAC required)
Email: IPMSupport@whs.mil

Phone: 571-372-0282
Full list of WHS supported Agencies can be found here (CAC required)
 

Most of the above information found at:  http://iase.disa.mil/pki-pke/contact.html on: 23 November 2012 with minor updates on 15 February 2013 as DISA has not updated their page since 28 August 2012

 

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Last Update or Review:  Wednesday, 08 May 2013 17:18

 

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