Search MilitaryCAC:

Site Map

MilitaryCAC.com logo

.com | .us | .ml  | .mobi | .net | .org


The Definitive Source for Everything CAC

Common Access Card help for your
P
ersonal Computer

Also available at:

https://MilitaryCAC.com

Please ShareThis website with your friends and colleagues

Make a Donation button image

 

 

 

 

SUPPORT FOR CAC

 

The official military help desks are listed here:

NOTE:  Organizations with a *- in front of Hours might provide limited support for Home Computers

 
Name: Organization Contact Information:
Army Enterprise Service Desk - Worldwide (AESD-W) (support for AKO & Enterprise Email)

*-Hours:  24 / 7
Army        Web: https://aesd-w.army.mil (CAC required link)
     Email: army.esd-w.support@mail.mil
    Phone: 866-335-2769

Limited support to personal Windows computers and NO support for personal Apple computers
Army Enterprise Service Desk - Reserve (AESD-R)

*-Hours: 24 / 7
Army Reserve       
  Web: https://esdhelp (only available while on the Army Reserve Network (ARNet)
Phone: 844-770-ESD-R (3737)
RAPIDS Self Service
(PIV Activation Web Site)

*-Hours:  24 / 7
DMDC   Web:  https://www.dmdc.osd.mil/self_service/rapids/contact?execution=e2s1
Phone:  800-477-8227

   DSN:  312-698-5000
Army & NETCOM CAC / PKI Help Desk

*-Hours:  Monday - Friday 0700-1500 Arizona Time
Army  Email: netcom-9sc.om-iacacpki.helpdesk@mail.mil 
  Alias: army.cacpki.helpdesk@mail.mil

Phone: 866-738-3222

Provides support to both Windows and Mac users
Army Evaluation Entry System (EES)

(Forms program for Army Officers and Non-Commissioned Officers)
Army Webform:  http://militarycac.com/ees.htm#Support_form
     Email:  usarmy.knox.hrc.mbx.it-help-desk@mail.mil

    Phone:  502-613-7777

Please include a screenshot of the error in your email to help their developers resolve the issue.
CHESS (Computer Hardware, Enterprise Software & Solutions)

*-Hours: Monday - Friday 0800-1700 Eastern Time
Army   Email:  armychess@mail.mil
Phone:  703-806-1019
Phone:  888-232-4405
   DSN:  312-656-1019
Defense Finance and Accounting Service (DFAS) MyPay DoD  Phone: 800-372-7437, Options 5, 2, 1 or 2
  Web:  https://corpweb1.dfas.mil/askDFAS/custMain.action?mid=2
DISA DCS (Defense Collaboration Service) DoD   Email:  disa.dscc.eis.mbx.dcs-support@mail.mil
Phone:  614-692-0032, Options 1, 3, 2, 4 to reach DCS
   DSN:  312-850-0032  Options 1, 3, 2, 4 to reach DCS
MODS (Medical Operational Data System) Army Email:  mods-help@asmr.com
Phone: 888-849-4341
Phone: 703-681-4976
DSN:    312-761-4976
Web:    http://www.mods.army.mil
FedVTE (Federal Virtual Training Environment)

*-Hours: Monday - Friday 0830 - 1800 Eastern (Except Holidays)
DoD    Web:  https://vte.usalearning.net/help_desk
 Email:  support@usalearning.net
Phone:  202-558-2203 or
Phone:  888-804-4510 
Integrated Personnel and Pay System - Army (IPPS-A)

*-Hours: Tuesday - Saturday 0800-2000 Eastern
Army     Email:  usarmy.IPPS-A.helpdesk@mail.mil
  Phone:  855-596-5678
  Phone:  541-429-6460

Website:  https://www.ipps-a.army.mil/help (CAC Required link)
Army Training Help Desk and Army Learning Management System support for:
(Structured Self Development - SSD)

*-Hours: Monday - Friday 0700-1600 Eastern
Army Informational PDF

  Web:  https://athd.army.mil
Phone:  800-275-2872, option 1
  DSN:  312-826-3666
 Email:  athd@mailds01.csd.disa.mil

Phone:  877-251-0730 (24/7 according to one person) 
Citrix / Remote Access Portal Help Desk Army Reserve  Email usarmy.usarc.ocar.mbx.ocar-help-desk@mail.mil
Phone:  703-806-6678
  DSN:  312-656-6678
Headquarters Department of the Army Citrix Portal Pentagon    Web:  https://citrixapps.hqda.pentagon.mil
 Email:  usarmy.pentagon.hqda-ita.mbx.ita-service-desk@mail.mil?subject=Problem_with_HQDA_Citrix
Phone:  703-571-4482
Army Clothing Record site on AKO

*-Hours:  24 / 7
Army Phone:  844-261-1066
DTS (Defense Travel System) All branches Web:  http://www.defensetravel.dod.mil/site/dtsOffices.cfm
Logistics Information Warehouse (LIW) Portal Army  Web:  https://liw.logsa.army.mil/
Email:  usarmy.redstone.logsa.mbx.service-desk@mail.mil 

Phone:   866-211-3367
Phone:   256-955-7716

   DSN:  312-645-7716
DoD PKI / IASE Help Desk DISA   Web: http://iase.disa.mil/pki-pke/getting_started/Pages/index.aspx
 Email: disa.tinker.esd.mbx.okc-service-desk@mail.mil 

Phone:  405-739-5600
Phone:  800-490-1643

  DSN:  312-339-5600
DoD PKE Help Desk DISA Email:  dodpke@mail.mil
Air Force Enterprise Service Desk Air Force Phone: 210-925-2900
DSN:   510-435-7337 (510-HELPDESK)
Air Force PKI SPO CAC / PKI Help Desk Air Force   Web:  https://afpki.lackland.af.mil (CAC required)
 Email: afpki.helpdesk@lackland.af.mil

Phone: 210-925-2521
  DSN:  312-945-2521
Air Force Portal Air Force Web: https://www.my.af.mil/afp/netstorage/login_page_files/afportal_helpdesk.html
Phone: 334-416-5771, Option 7
  DSN: 312-596-5771, Option 7
Navy CAC / PKI Help Desk Navy / NMCI   Web: https://infosec.navy.mil/PKI (CAC required)
Phone: 866-843-6624
 Email: servicedesk_usmc@nmci.mil
SPAWAR Integrated Support Center Help Desk Navy / SPAWAR   Web: https://infosec.navy.mil/PKI (CAC required)
 Email: itac@infosec.navy.mil
Phone: 800-304-4636
  DSN: 312-588-4286
USMC Registration Authority (RA) Operations Help Desk Marine Corps  Email: raoperations@mcnosc.usmc.mil
Phone:  703-432-0394
DLA PKI Help Desk DLA  Email: dlapki@dla.mil
Phone: 804-279-5828
  DSN: 312-695-5828
WHS IPM Help Desk WHS   Web:  https://customerresources.whs.mil/IPM/index.cfm (CAC required)
 Email: IPMSupport@whs.mil

Phone: 571-372-0282
Full list of WHS supported Agencies can be found here (CAC required) 
Defense Contract Management Agency Remote Support Site DCMA Phone: 888-576-DCMA(3262)
 

 

If the above "official" help desks were unable to help you, you can request support from MilitaryCAC.

 

Select the logo (or text link) for the Operating System you would like support for, try the ideas on the following page, if you still have issues complete the webform.

Windows Users Mac Users Linux Users
 Windows logo   Apple logo     Linux Penguin logo 

 

 

 

Are you interested in subscribing to the CACNews email list?

Disclaimer

 

ACRONYM Reference Page

 

GoDaddy Site Certified seal

 

Last Update or Review:  Saturday, 01 April 2017 19:36

 

The following domain names all resolve to the same website:  ChiefsCACSite.com, CommonAccessCard.us, CommonAccessCard.info, & ChiefGeek.us