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The Definitive Source for Everything CAC CAC (Common Access Card) help for your Personal Computer

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SUPPORT FOR CAC INSTALL

Select the logo for the Operating System you need support for from MilitaryCAC, then complete the form on the following page.

Windows Users	Mac Users

The "official" military help desks are listed below:

NOTE, I haven't heard of any of them supporting Mac or Firefox

Name:	Organization	Contact Information:
Army Knowledge Online (AKO) Help Desk Hours:  24 / 7	Army	Web: https://help.us.army.mil Email:  help@us.army.mil Phone: 866-335-2769, Option 2 DSN: 312-560-1110 ask operator to dial number above
Army Publishing Directorate (Forms programs support for: Lotus Forms & ApproveIt) Hours:  Monday - Friday 0700-1700 EST	Army	Web: http://www.apd.army.mil/Home/Contacts/CustomerService.asp Email:  apdfcmp@conus.army.mil Phone:  703-692-1306 DSN:  312-222-1306
Army CAC / PKI Helpdesk NETCOM CAC / PKI Help Desk Hours:  Monday - Friday 0800-1600 EST	Army	Email: iacacpki.helpdesk@us.army.mil Phone: 703-545-2000 Phone: 866-738-3222 DSN: 312-865-2000
DoD PKI Help Desk	DISA	Email: okcservicedesk@csd.disa.mil Email:  PKE_Support@disa.mil Phone:  800-490-1643 DSN:  312-339-5600
Air Force PKI SPO CAC / PKI Help Desk	Air Force	Web:  https://afpki.lackland.af.mil Email: afpki.helpdesk@lackland.af.mil Phone: 210-925-2521
Air Force Portal	Air Force	Web: https://www.my.af.mil/afp/netstorage/login_page_files/afportal_helpdesk.html Phone: 877-596-5771, Option 7 Phone: 334-416-5771, Option 7 DSN: 312-596-5771, Option 7
Navy CAC / PKI Help Desk	Navy	Web: https://infosec.navy.mil/PKI (CAC required) Phone: 866-843-6624
SPAWAR Integrated Support Center Help Desk	SPAWAR	Web: https://infosec.navy.mil/PKI (CAC required) Email: itac@infosec.navy.mil Phone: 800-304-4636 DSN: 312-588-4286
USMC RA Operations Help Desk	Marine Corps	Email: raoperations@mcnosc.usmc.mil Phone:  703-432-0394
DLA PKI Help Desk	DLA	Email: dlapki@dla.mil Phone: 804-279-5828 DSN: 312-695-5828
WHS IPM Helps Desk	WHS	Web:  https://customerresources.whs.mil/IPM/index.cfm Email: IPMSupport@whs.mil Phone: 571-372-0282 Full list of WHS supported Agencies can be found here

 

Above information found at:  http://iase.disa.mil/pki-pke/contact.html last verified on: 8 APR 2012