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MOST PEOPLE ARE ABLE TO USE THEIR CAC WITH WINDOWS 10

 

YOU CAN ALSO USE YOUR CAC WITH WINDOWS 8 / 8.1

 

YOU CAN ALSO USE YOUR CAC WITH WINDOWS 7

 

 

Utilizing your CAC on Windows 10 "can" be as easy as...

 Installing the DoD Root certificates and making sure the Internet Options are set correctly.

However, computers don't always cooperate with us.  So....

Here are my findings and solutions:

 

Information:  Edge is the default web browser in Windows 10.  Internet Explorer is on the computer and provides backwards compatibility for web pages that do not work with Edge.

On each website you visit, you have the option of selecting the 3 dots [settings]  and selecting Open with Internet Explorer

Settings for Edge image

 

Finding 1:  You upgraded from Windows 7 or 8.1 and were using your CAC with little to no problems, and now you can't access CAC enabled sites.  Keep reading for ideas to try:

Solution1 (built-In Smart Card Ability):  Uninstall ActivClient 6.2.0.x or 7.0.1.x by "Right Clicking" the Windows logo [in the lower left corner of your desktop], select Programs and Features, find ActivClient in your list of programs and select Uninstall, restart your computer and try the sites again.  It may work now.  If not, try next Solution.  Dual persona (PIV) users will not be able to access their email as the built in will NOT read the PIV cert, you need solution 2 or 3 below.

Solution2 (Smart Card Manager (SCM)):  If your system doesn't allow you to access some (or all) CAC websites, download Smart Card Manager [Alternate download link  Select:  Smart_Card_Manager-1.0.1-6-2.exe ]  

NOTE:  Smart Card Manager WILL read the PIV cert on Windows 10 (as long as it has already been activated).

SCM ANOMOLY 1:  When using Smart Card Manager, download the file to your desktop, as every so often, you may need to reinstall it again to access CAC enabled websites.

SCM ANOMOLY 1a:  If reinstalling doesn't work on its own, you may need to uninstall Smart Card Manager, then install it from the file on your desktop.

SCM ANOMOLY 2: After selecting your CAC certificate, the PIN pop up box may pop behind the page / PDF you are trying to sign.  This is common when signing fillable PDFs. 

Solution3 (ActivClient):  ActivClient 7.1.0.153 works great on Windows 10 computers and is available for Army users from links on Army page.  All others will have to purchase it to try it on your computer.

 

Finding 2.  I can't access encrypted emails when using the Edge web browser

Solution 2:  The Edge web browser does not support S/MIME.  See image above to see how to use Internet Explorer to read and send your encrypted emails when using OWA / webmail.

Information (from Microsoft):  To understand the problem with OWA, Edge, and S/MIME you need to understand that the OWA S/MIME control is an Active-X control.  By design Edge does not support Active-X (and Browser Helper Objects); that's good from a security perspective but bad if you want to use Edge with OWA. Windows 10/Edge is a work in progress, Microsoft is planning to use other technologies to replace Active-X sometime in the future. In the meantime use Internet Explorer 11.

Solution2a:  If you are unable to select Internet Explorer because it is grayed out, type: Internet Explorer into the Search the web and Windows / I'm Cortana / Ask me anything (box) in the lower left corner of your screen.  Once it appears, right click Internet Explorer and select Pin to taskbar.  Now it will be available to you anytime you need it without having to click the 3 dots (like shown in image above).

 

Finding 3.  I can't sign PDF-Fs (Portable Document Format - Fillable) like I did in Windows 7 and 8.1

Solution 3:  To digitally sign PDF-Fs, you'll need to use Internet Explorer, NOT the Edge web browser, and be using Adobe Reader as the default PDF viewer.  NO other PDF readers will allow digitally signing PDF forms.  This should happen automatically when installing Adobe Reader.  If it doesn't, here is how to change the default viewer:

Type:  "default" into the Search the web and Windows / I'm Cortana / Ask me anything (box) near the Windows logo at the bottom left of your screen. 

Click: Default Programs at the top of the list. 

Click: Associate a file type or protocol with a program

Scroll down to .pdf, if it shows Adobe Acrobat Reader, it is set correctly, if it doesn't, select .pdf and click the Change program.. (button) in the upper right corner of the screen.  

You should see "Adobe Acrobat Reader" in the choices, select it and then hit OK

 

Finding 4.  How do I get to Internet Options in Edge?  I can't find it.

Solution 4:  Follow slide 5 of http://milcac.us/tweaks

 

Finding 5.  I can't access DTS with the new Edge web browser

Information 5:  DTS uses Java, and the Edge web browser does not support plug-ins.  If Java cannot run, it won't run DBSign.  I found this message when trying to install Java in Edge, which answered why I was only seeing a spinning wheel.

DTS in Edge

Solution 5:  Utilize the first idea on this page, which is using Internet Explorer or solution 2 / 2a above.

 

 

Finding 6:  Cannot see / select the Email (or PIV) cert in Windows 10.

Solution 6:  Windows 10 users will see the certificate selection differently than older versions of Windows.  Click More choices to see additional certificates.  Select the correct one, and then click OK.


Windows 10 cert selection

 

To use DTS with Internet Explorer 11 on Windows 10, look here for instructions

   

If you have questions or suggestions for this site, contact Michael J. Danberry

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Last Update or Review:  Sunday, 15 January 2017 20:30 hrs

 

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