STEP 6: ARMY USERS DIGITALLY SIGN PDF-Fillable FORMS
Per the Army Publishing Directorate (APD): "As discussed in ALARACT 179/2014 and ALARACT 223/2014, IBM Lotus Forms Viewer and Silanis eSign software are no longer supported Army wide as of 1 October 2014. This software was removed from the Army Gold Master (AGM) images. If you currently have the software loaded, you should uninstall it from your computer as it is no longer licensed Army-wide. Prior to uninstalling the software, you should save the forms to PDF. If you don't have the full Adobe software consider a PDF printer like DoPDF.
Test your digital signature with the Adobe Reader link:
At the location where you need to sign, you should see a pinkish ribbon icon like this, if you don't see it, continue reading information on this page.
If you are not seeing the ability to digital sign on the PDF, make sure you have Adobe Reader installed and set as the default viewer. The Windows 8 / 8.1 & 10 built in PDF readers will not work for digitally signing forms. Saving the file to your computer, then opening it is best practice.
If you want to open / work on an NCOER (or any other PDF-F files) you need to have Adobe Reader installed on your Mac and make it your default PDF viewer. By default your Mac uses Viewer to open the PDFs, which will not work. Saving the file to your computer, then opening it is best practice.
When trying to sign a PDF-F and you receive this message "The Windows Cryptographic Service Provider reported an error: The keyset is not defined. Error Code: 2148073497"
or you get a message something like this "The smart card cannot perform the requested operation or the operation requires a different smart card":
Select the other certificate (if default was DOD CA-xx, try DOD EMAIL CA-xx.
Legacy support for Lotus Forms and eSign is now provided only by the ECMS help desk at: firstname.lastname@example.org or 703-379-4805
CONGRATULATIONS, YOU HAVE NOW SUCCESSFULLY INSTALLED ALL NEEDED PROGRAMS ON YOUR COMPUTER.
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Last Update or Review: Wednesday, 18 May 2016 21:10 hrs
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