Search MilitaryCAC:

Site Map

MilitaryCAC.com logo

.com | .us | .info | .ml  | .mobi | .net | .org


The Definitive Source for Everything CAC

Common Access Card help for your
Personal Computer

Also available at:

https://MilitaryCAC.com

Please ShareThis website with your friends and colleagues

Make a Donation button image

 

 

 

STEP 2:  INSTALLING / UPDATING THE CAC READER DRIVER

Installation Steps

Step 1: Obtain a CAC Reader
Step 2: CAC Reader driver  / Video
Step 3: DoD Certificates / Video
Step 4: ActivClient / Video
Step 4a: Update ActivClient
Step 5: IE adjustments / Video
Log into AKO with your CAC now
----------------
Proceed ONLY if you need to sign forms
Step 6: Lotus Forms / Video
Step 7: eSign / ApproveIt  / Video
Plug in your CAC reader NOW
NOTE:  Please check and make sure your CAC reader installed BEFORE you attempt to follow the driver installation instructions below.  Most of the time, the New hardware wizard will install the CAC reader automatically, negating the need for you to install the driver manually.

 To Verify whether your driver did or did not install, follow these instructions:

Plug your CAC reader into your computer before proceeding

Vista, 7, & 8:  Right click Computer, select Properties, Device Manager link (upper left corner of the screen), scroll down to Smart card readers, select the little triangle next to it to open it up.  If your smart card reader is listed, go to the next step of installing the DoD certificates.  NOTE:  If you can't don't see it, click Start, In the Start Search line type in:  devmgmt.msc.  (For Windows 8.1 users, you'll right click Start.

XP:  Right click My Computer, select Properties, Hardware tab, Device Manager button, scroll down to Smart card readers, select the + next to it to open it up.  If your smart card reader is already listed, you can go to the next step of installing the DoD certificates.

If it did not install correctly...  Try this first:  Go to Device Manager (Instructions are above), scroll down to Smart Card readers, right click the CAC reader that shows up below Smart Card Readers.  It could also be under unknown devices.  Select Uninstall.  It will give you a message.  Once it is uninstalled, unplug the reader from your computer.  Wait a few moments, then plug it back in.  It "should start to install itself.  If that doesn't work, keep reading for other ideas below.

IF you do not see Smart card readers when checking, THEN follow along with the steps below.

To install a driver onto your computer for a CAC reader, you need to first download the correct driver for the hardware you purchased, I have drivers for the most common USB Readers, Keyboard, laptop, & desktop card readers

PROCEED TO STEP 3 ONCE YOU'VE COMPLETED YOUR VERIFICATION OR INSTALLATION

  Unzipping - the driver

Windows 7, Vista, or XP- Save the zip file to a location of your choosing.  Once you have the zip file downloaded, open the zip file (Windows built in zipping program).  Copy the folder inside to a new folder.  It will unzip the contents, (This is the folder you will need when you are doing the steps below).  You can also use the Extract All Files button (on the left under Folder Tasks, under File, Extract All).  It will then ask where you want to save the file too.  I recommend just putting a backslash ( \ ) at the end of the location already on the screen.  

WinZip- Use the Extract button.   It will ask you where you want to save the extracted files to, I recommend your desktop.  Click the desktop icon on the left.  Push the little yellow folder in the upper right corner of this active window.  It will prompt you for a name for the folder (type in CAC Driver).  Hit OK, then select Extract (lower right corner of this window).  You should now see your new folder on your desktop to open up.  Keep this for a later step. 

Updating the Driver -  Example is for an SCR-331

Windows 7, 8, & Vista - Right Click Computer, Select Properties

Click the Device Manager link (on the left side of your screen)

Select the triangle next to Smart Card Readers 

Right click the SCRx31 USB Reader, select Update Driver software

Browse my computer...  Select Browse, then desktop (or wherever you made the folder) 

NOTE:  One person had to select "Search automatically for updated driver software" (This is very rare)

Select the folder (if using the firmware update driver below, stop at the driver folder, do not 'dig' down to AND or Intel folders) and then OK.  Next

Your driver will be installed.

 

Windows XP - Right Click on My Computer, Select Properties,

Go to the Hardware tab, Select Device Manager,

Select the + next to Smart card readers. 

Right click on SCR33x USB Smart Card Reader. 

Select Update Driver, then No, not at this time, Next,

Select Install from a list or specific location (Advanced), Next, Unselect Search removable...,

Select Include this location in the search:, now hit Browse, find the folder we made a few moments ago. 

All you have to do is select the folder and hit OK, Next, It should do the rest on its own.  Select Finish when complete.

 

 

Updating the Driver - for IOGear GSR-202 reader

 

Plug your IOGEAR CAC reader into an available USB port
Allow Windows to load the generic driver
Go to the IOGear website and download the driver for GSR 202 CAC Reader to your desktop
Create a folder on the desktop to extract the driver's zipped files
Unzip the file to the folder you've created
Go to Device Manager
Select the CAC reader
Right click the driver
Select properties
Select update driver
Select Browse
Select the IOGear driver from the desktop folder. This is the unzipped IOGEAR folder
The driver gives you two choices: 32 bit and 64 bit. (this must match your version of Windows)
Install the driver
Insert your CAC into the CAC reader
The yellow light on the CAC reader should blink rather than remain a solid yellow
If the yellow light blinks on the CAC reader, then the computer has added the smart card as a device and the card will work properly

 

FIRMWARE UPDATE for image of SCR-331 CAC readerSCR-331 Reader

(Requires a physical Windows computer, Mac using Bootcamp, or LPS (see next sentence below).  It will NOT work in virtual Windows (examples: VMware, Parallels, or Virtual box)). 

Video Instructions

 

Intel based Macs can update the firmware using LPS (instructions on top of PDF page 37 (document page 34)) Video instructions 

How do I create the bootable CD from the .iso file on a Mac?

 

The firmware update "should" fix the following problems:

A. Card reader is not recognized

B. Shows up as "STCII Smart Card Reader"

C. Shows up as "USB Smart Card Reader" (not necessarily a problem)

D. Does not read your "Gemalto TOP DL GX4 144", "Oberthur ID One 128 v5.5 Dual" CAC.

E. Does not read your CAC when using your Mac

F. Trying to use the Windows 7 built in Smart Card service instead of ActivClient.

 

NOTE:  We are hearing more and more Mac users having problems with the SCR-331 reader.  A recommendation is to get a Mac compatible reader.

 

Installation Instructions:

1. Download update file from MilitaryCAC or Identive
2. Unzip the downloaded file (by Right-clicking and selecting Extract All)
3. Update the driver present in the "driver" folder (by following guidance above)
4. Once the driver is updated, Run FWUPDATE.EXE (lightning bolt) in the "app" folder to update the firmware.  Select the default choices.
5. Close all programs, restart your computer

NOTE:  If you computer fails to recognize the CAC reader driver, you may need to try a different computer to do the update.

Alternate CCID Firmware update download for SCR-331

Now your SCR-331 reader can be used with Windows 8, 7, Vista or Mac.

 

FIRMWARE UPDATE for    image of SCR-3310 CAC reader SCR-3310 reader

(V1 ONLY (doesn't have V2 after SCR-3310 on the label))

(Requires a physical Windows computer, Mac using Bootcamp, or LPS (see next sentence below).  It will NOT work in virtual Windows (examples: VMware, Parallels, or Virtual box)). 

Intel based Macs can update the firmware using LPS (instructions on PDF page 37 (document page 34)) Video instructions

 

 

NOTE:  DO NOT use this update on a V2 reader.  There is no firmware update for a V2 because it is already updated.

Click on FWUpdate.exe, this will update your firmware to version 5.26

 

 

 

CHECK SERVICES to make sure Smart Card is running

(This Video shows a very basic version on how to start the service)

 

If your CAC reader is still not seen by ActivClient, make sure that the Smart Card service is running.

Here's how:  Go to: Start, Run (in XP), Start Search (in Vista), Search programs and files (in Windows 7), Right click Windows "start button" select Run (Windows 8.1), type: Services.msc   Scroll down to Smart card, double click it and set it to automatic and click Start

 

If you are unable to start the service; It doesn't show up; ActivClient still says no reader attached; or it acknowledges you have a CAC in the reader (but you can't access it) follow these registry edits below.

 

Windows 8 & 8.1

Automated method (double click the .reg file inside the .zip folder)

 

Windows 7 & Vista

Automated method (double click the .reg file inside the .zip folder) from MilitaryCAC

Automated method (with instructions) from Lazybit

 

Manual method for Windows 7 & Vista systems (mirror your registry settings to the PDF links below for your specific version of Windows). 

 

Windows 7 - 64 bit

 

Windows 7 - 32 bit

 

Windows Vista - 32 bit

 

Windows Vista - 64 bit

 

 

Windows XP

Automated method (double click the .reg file inside the .zip folder)

 

Manual method to update registry method

Alternate cure for XP (Requires your original XP installation CD)

 

Anytime you make changes to the Registry it is a recommended you back it up first

 

If ActivClient still does not see the CAC reader, try these ideas (if they don't work, your only other option is reloading Windows onto your computer).

 
 If you have questions or suggestions for this site, contact Michael J. Danberry

Are you interested in subscribing to the CACNews email list?

Disclaimer

 

GoDaddy Site Certified seal

 

Last Update or Review:  Tuesday, 29 July 2014 18:52 hrs

 

The following domain names all resolve to the same website:  ChiefsCACSite.com, CommonAccessCard.us, CommonAccessCard.info, & ChiefGeek.us