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The Definitive Source for Everything CAC

Common Access Card help for your

Personal Computer

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(Everyone other than Navy look here)

Installation Steps

Step 1: Obtain a CAC Reader
Step 2: CAC Reader driver | Video
Step 3: DoD Certificates | Video
Step 4: ActivClient
Step 4a: Update ActivClient
Step 5:  IE adjustments | Video
Log into NKO with your CAC now to test

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If your CAC a "GEMALTO TOP DL GX4 144," "GEMALTO DLGX4-A 144," "Oberthur ID One 128 v5.5 Dual", or "G&D FIPS 201 SCE 3.2" you "may" be able to use your CAC without needing to install ActivClient. 

Another guide to help figure out which CAC you have

Read more about the older CACs and how to replace them

Gemalto Top GL 144 CAC image GemaltoDLGX4-A 144 imageOberthur 5.5 CAC image G&D FIPS 201 SCE 3.2


The Navy download sites below require you to login with your CAC



Windows 8 users click here for information on how to use your CAC on your computer.


NOTE:  You are not authorized to read your own email via OWA on your own computer without the written permission of your local IA Authority IAW the SAAR-N you previously signed.

Also note:  You need to sign another agreement before you can read your own email via OWA from a non Government owned computer.  They have a bunch of requirements you must meet before before clicking the links below.



NAVY personnel have these options to get ActivClient (I wish it was easier for you to get the software):


1. Current Navy Knowledge Online (NKO) registered personnel can download ActivClient 6.2 by logging into NKO at the below link:  READ NOTE HERE FIRST:

CAC Required

Look in the left column under Quick Links for a link titled ActivClient v6.2 Software.
 CAC Required

NOTE:  If you do not have an NKO account and already CAC enabled computer, you will NOT be able to access the site to download the software.

2. Navy Reserve personnel with installation questions and troubleshooting can contact:   


3.  Contact your Information Technology (IT) personnel to get the software.  The Command Information Assurance Manager (IAM) controls the licensing through the INFOSEC website. 


4.  Further questions can be sent to: 


Here are some options if you don't have access to an already CAC enabled computer

ActivClient 6.2 software update

Navy ONLY:  If you are still having problems getting your system to work, IE 8 only



If you are unsure whether you have 32 or 64 bit version of Windows, here is how to find out:


Windows 7, 8, & Vista, Right click Computer, select Properties.  Under System, System type you will see 32 or 64-bit. 
XP, Right click My Computer, select Properties.  If it doesn't say 64 bit, you have a 32 bit Operating System.


You may purchase ActivClient 6.2 (Works with Windows 7, Vista, & XP)



Navy specific issues:

Problem 1:  Navy users seeing strange error message when using Outlook Web Access 2003 with Internet Explorer 10


Cure 1-1:  See here for solution.




NOTE:  For whatever reason, in order to access some of the Navy CAC-enabled sites, you must CANCEL when it first asks for your PIN.  After canceling, you can then choose your certificate, and it will give you a second opportunity to enter your PIN.  At this point, the PIN must be entered.


Information for NAVY personnel using Apple Computers:  NROWS will not continue to the login page if it identifies your browser as non-compatible.  This is easily fixed by having Safari report it "is" IE.  Go to Safari->Preferences       ->Advanced and ensure the "Show develop menu" check box is ticked.  Now when you open NROWS and it gives the browser error, go to the Develop menu in the menu bar and select User Agent->Internet Explorer (any version 6.0 or greater) The "Unsupported" page will refresh, just hit the back button and voila, you're at the login screen.  This works from the Navy Reserve Web site, or directly to the URL:


You can try this as well for NROWS, but, you'll need Google Chrome:

    NROWS sets some narrow parameters when it comes to User Agent identification. Thursby software has figured this out. You'll need to build an AppleScript and use Google Chrome as your browser:

The first step is to build the AppleScript.

  1. Open Utilities > AppleScript Editor.
  2. Paste the code from below.
  3. Choose File > Save As…
  4. Select File Format: Application.
  5. Give the item a name and save.
  6. Then run the app.


set myURL to ""

tell application "System Events"
   set processList to name of every process
end tell
if processList contains "Google Chrome" then
   set theReturnedItems to (display dialog "Google Chrome is already running." & return & "Would you like to quit and relaunch it?" default button "Cancel")
   set theButtonName to the button returned of theReturnedItems
   -- If user clicks "Cancel", this part of the script is never executed.
end if

-- This gets the path to Google Chrome.  Unfortunately, it also launches the app.
set myGoogleChromePath to POSIX path of (path to application "Google Chrome")
tell application "Google Chrome" to quit
delay 1

set myCommand to "open " & quoted form of (myGoogleChromePath)
set myAgent to "--args -user-agent=\"Mozilla/5.0 (X11; U; Linux x86_64; pl-PL; rv:2.0) Gecko/20110307 Firefox/4.0\""
set myscript to myCommand & " " & myAgent & " " & myURL
do shell script myscript


 If you have questions or suggestions for this site, contact Michael J. Danberry

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Last Update or Review:  Tuesday, 14 July 2015 18:20


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