STEP 4-Navy: NAVY ACTIVCLIENT INSTALLATION ASSISTANCE PAGE
(Everyone other than Navy look here)
WINDOWS 7, 8, 8.1 & 10 USERS:If your CAC a "GEMALTO TOP DL GX4 144," "GEMALTO DLGX4-A 144," "Oberthur ID One 128 v5.5 Dual", or "G&D FIPS 201 SCE 3.2" you "may" be able to use your CAC without needing to install any middleware.
Read more about the older CACs and how to replace them
The Navy download sites below require you to login with your CAC
Windows 10 users click here for information on how to use your CAC on your computer.
Windows 8/8.1 users click here for information on how to use your CAC on your computer.
NAVY personnel have these options to get ActivClient (I wish it was easier for you to get the software):
1. Current My Navy Portal (MNP) registered personnel can download ActivID 184.108.40.206 by logging into MNP at the below link: READ NOTE HERE FIRST:
a. Read all of these instructions before downloading the software below
b. Extract the zip file to your desktop, then double click setup, select Next
c. Read the End User License Agreement (EULA), select I accept the terms..., Next
d. Select Custom, Next, scroll down and select the red X next to US Department of Defense configuration, select This feature will be installed on local hard drive, select Next, then Install, (it may pause at this screen for a little while). You may be prompted to allow the following program to install software on this computer, Select Yes.
d1. Home users ONLY: Select the + next to Digital Certificate Services, select the down arrow next to Microsoft Outlook Usability Enhancements, make sure it is a red X. If it is not a red X, you may end up with an error message stating: ActivID - 32 bits COM server asking you for your email address and password.
e. Uncheck the Show the readme file box (after you have read it). Select Finish
f. Restart computer
Download ActivID 220.127.116.11 (file size is 116 MB) from
(disable your pop up blocker for this page)
You may want to log into the site, then right click this link and select Save Target As (Select the Email certificate)
NOTE: If you do not have a Navy Reserve Homeport account and already CAC enabled computer, you will NOT be able to access the site to download the software.
2. Navy Reserve personnel with installation questions and troubleshooting can contact:
3. Contact your Information Technology (IT) personnel to get the software. The Command Information Assurance Manager (IAM) controls the licensing through the INFOSEC website.
4. Further questions can be sent to:
You may purchase ActivClient 7.1 (Works with Windows 7, 8, 8.1, & 10)
Navy specific issues:
1: Navy users seeing strange error message when using Outlook Web Access
2003 with Internet Explorer 10
Problem 1: Navy users seeing strange error message when using Outlook Web Access 2003 with Internet Explorer 10
Cure 1-1: See
here for solution.
Cure 1-1: See here for solution.
INFORMATION FOR APPLE MAC USERS ONLY
NOTE: For whatever reason, in order to access some of the Navy CAC-enabled sites, you must CANCEL when it first asks for your PIN. After canceling, you can then choose your certificate, and it will give you a second opportunity to enter your PIN. At this point, the PIN must be entered.
Information for NAVY personnel using Apple Computers: NROWS will not continue to the login page if it identifies your browser as non-compatible. This is easily fixed by having Safari report it "is" IE. Go to Safari->Preferences ->Advanced and ensure the "Show develop menu" check box is ticked. Now when you open NROWS and it gives the browser error, go to the Develop menu in the menu bar and select User Agent->Internet Explorer (any version 6.0 or greater) The "Unsupported" page will refresh, just hit the back button and voila, you're at the login screen. This works from the Navy Reserve Web site, or directly to the URL: https://nrows.sscno.nmci.navy.mil/nrows/
You can try this as well for NROWS, but, you'll need Google Chrome:
NROWS sets some narrow parameters when it comes to User Agent
identification. Thursby software has figured this out. You'll need
to build an AppleScript and use Google Chrome as your browser:
If you have questions or suggestions for this site, contact Michael J. Danberry
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Last Update or Review: Tuesday, 16 January 2018 17:31
The following domain
names also resolve to the same website: ChiefsCACSite.com,
CommonAccessCard.us, CommonAccessCard.info, & ChiefGeek.us
The following domain names also resolve to the same website: ChiefsCACSite.com, CommonAccessCard.us, CommonAccessCard.info, & ChiefGeek.us