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Common Access Card help for your

Personal Computer

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STEP 4-Navy:  NAVY ACTIVCLIENT 6.2.0.x INSTALLATION ASSISTANCE PAGE

(Everyone other than Navy look here)

Installation Steps

Step 1: Obtain a CAC Reader
Step 2: CAC Reader driver | Video
Step 3: DoD Certificates | Video
Step 4: ActivClient
Step 4a: Update ActivClient
Step 5:  IE adjustments | Video
Log into NKO with your CAC now to test

US Navy emblem image

 

 

WINDOWS 7, 8, 8.1 & 10 USERS: 

If your CAC a "GEMALTO TOP DL GX4 144," "GEMALTO DLGX4-A 144," "Oberthur ID One 128 v5.5 Dual", or "G&D FIPS 201 SCE 3.2" you "may" be able to use your CAC without needing to install any middleware. 

A guide to help figure out which CAC you have

Read more about the older CACs and how to replace them

 

Gemalto 144 CAC image GemaltoDLGX4-A 144 image  Oberthur 5.5 CAC image Oberthur 5.5a CAC

G&D FIPS 201 SCE 3.2 image

 

The Navy download sites below require you to login with your CAC

 

Windows 10 users click here for information on how to use your CAC on your computer.

 

Windows 8/8.1 users click here for information on how to use your CAC on your computer.

 

 

 

NAVY personnel have these options to get ActivClient (I wish it was easier for you to get the software):

 

1. Current Navy Knowledge Online (NKO) registered personnel can download ActivClient 7.1.0.153 by logging into NKO at the below link:  READ NOTE HERE FIRST:

 

a. Read all of these instructions before downloading the software below
b. Extract the zip file to your desktop, then double click setup, select Next

c. Read the EULA, select I accept the terms..., Next

d. Select Custom, Next, scroll down and select the red X next to US Department of Defense configuration, select This feature will be installed on local hard drive, select Next, then Install, (it may pause at this screen for a little while).  You may be prompted to allow the following program to install software on this computer, Select Yes.

d1.  Home users ONLY:  Select the + next to Digital Certificate Services, select the down arrow next to Microsoft Outlook Usability Enhancements, make sure it is a red XIf it is not a red X, you may end up with an error message stating:  ActivID - 32 bits COM server asking you for your email address and password.

e. Uncheck the Show the readme file box (after you have read it).  Select Finish

f. Restart computer 

 

Download ActivID 7.1.0.153 (file size is 116 MB) from

(disable your pop up blocker for this page)

You may want to log into the site, then right click this link and select Save Target As (Select the Email certificate)

https://private.navyreserve.navy.mil/CNIRC/IDC_MID_ATLANTIC/86493/N6%20Documents/ActivID%20ActivClient%207.1.0.153.zip
 CAC Required

NOTE:  If you do not have a NKO account and already CAC enabled computer, you will NOT be able to access the site to download the software.

2. Navy Reserve personnel with installation questions and troubleshooting can contact:   

 

3. Contact your Information Technology (IT) personnel to get the software.  The Command Information Assurance Manager (IAM) controls the licensing through the INFOSEC website. 

 

4. Further questions can be sent to: 

 

Navy ONLY:  If you are still having problems getting your system to work, IE 8 only

 

 

 

You may purchase ActivClient 7.1 (Works with Windows 7, 8, 8.1, & 10)

 

 

Navy specific issues:

Problem 1:  Navy users seeing strange error message when using Outlook Web Access 2003 with Internet Explorer 10

.

Cure 1-1:  See here for solution.

 

INFORMATION FOR APPLE MAC USERS ONLY

 

NOTE:  For whatever reason, in order to access some of the Navy CAC-enabled sites, you must CANCEL when it first asks for your PIN.  After canceling, you can then choose your certificate, and it will give you a second opportunity to enter your PIN.  At this point, the PIN must be entered.

 

Information for NAVY personnel using Apple Computers:  NROWS will not continue to the login page if it identifies your browser as non-compatible.  This is easily fixed by having Safari report it "is" IE.  Go to Safari->Preferences       ->Advanced and ensure the "Show develop menu" check box is ticked.  Now when you open NROWS and it gives the browser error, go to the Develop menu in the menu bar and select User Agent->Internet Explorer (any version 6.0 or greater) The "Unsupported" page will refresh, just hit the back button and voila, you're at the login screen.  This works from the Navy Reserve Web site, or directly to the URL:  https://nrows.sscno.nmci.navy.mil/nrows/

 

Here is a very helpful Navy specific page

 

You can try this as well for NROWS, but, you'll need Google Chrome:

    NROWS sets some narrow parameters when it comes to User Agent identification. Thursby software has figured this out. You'll need to build an AppleScript and use Google Chrome as your browser:

The first step is to build the AppleScript.

  1. Open Utilities > AppleScript Editor.
  2. Paste the code from below.
  3. Choose File > Save As…
  4. Select File Format: Application.
  5. Give the item a name and save.
  6. Then run the app.

Code: 

set myURL to "https://nrows.sscno.nmci.navy.mil/nrows/"

tell application "System Events"
   set processList to name of every process
end tell
if processList contains "Google Chrome" then
   beep
   set theReturnedItems to (display dialog "Google Chrome is already running." & return & "Would you like to quit and relaunch it?" default button "Cancel")
   set theButtonName to the button returned of theReturnedItems
   -- If user clicks "Cancel", this part of the script is never executed.
end if

-- This gets the path to Google Chrome.  Unfortunately, it also launches the app.
set myGoogleChromePath to POSIX path of (path to application "Google Chrome")
tell application "Google Chrome" to quit
delay 1

set myCommand to "open " & quoted form of (myGoogleChromePath)
set myAgent to "--args -user-agent=\"Mozilla/5.0 (X11; U; Linux x86_64; pl-PL; rv:2.0) Gecko/20110307 Firefox/4.0\""
set myscript to myCommand & " " & myAgent & " " & myURL
do shell script myscript

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Last Update or Review:  Friday, 25 August 2017 21:21

 

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