APPLE MACINTOSH COMPUTER SUPPORT PAGE for CATALINA (currently 10.15.3)
Released on 7 October 2019
Between mid October 2019 and mid February 2020 everyone in the Army will be migrated to PIV AUTH certificate for Email access. You will no longer use your Email certificate for Enterprise Email.
Mac users who upgrade to Mac OS Catalina (10.15.x) need to uninstall all 3rd Party CAC enablers per https://militarycac.com/macuninstall.htm
Unable to sign a PDF using Adobe?
Please verify these settings on your Mac:
Open an Adobe PDF file,
Select the words Adobe Reader [or Acrobat Reader] (at the top of the screen)
Under Categories, scroll down to Signatures
In the Creation and Appearance section, click More
Make sure Enable CryptoTokenKit framework support is checked.
You also need to change the Default Signing Format from PKCS#7-Detached to CAdES-Equivalent
If you don't see these options, it could be you have an older version of Adobe Reader. Go to: https://get.adobe.com/reader and update your Adobe Reader
Problems accessing DTS?
You have to use the Safari web browser (Chrome has not worked for anyone)
Select the Show Details (button)
Click the link titled: visit this website
Click the button that shows: Visit Website
Enter your computer password, [you are manually adding the web address to your keychain access].
Click Update Settings (button)
DTS should now open for you.
You will see in Table 1 that no CAC enablers are compatible with Mac OS Catalina.
Discounted prices on the programs mentioned below can be viewed here
NOTE: If your CAC reader is not being recognized by your virtual Windows, follow this guidance:
VMware Fusion: From the menu bar, select Virtual Machine, then USB. Find your CAC reader and select it.
Parallels Desktop - (In Coherent mode): Click the red parallel lines in the menu bar, Select Devices, USB, find your CAC reader and select it.
Parallels Desktop - (Not in Coherent mode): Simply plug your reader into the computer and select whether you want to use it in Mac or Windows. You may also need to click the word Devices in the top row, USB, then your CAC reader.
VirtualBox: Click the word Devices (at the top of the screen), then USB Devices, and select your CAC reader. When you want to use it on your Mac, go to the same location and remove the checkmark. If you receive an error message when trying to select the reader here follow these instructions:
* In the VirtualBox GUI, click on USB (small icon in
the list of devices).
CAC Readers: With a variety of CAC readers available today there are also a variety of issues. The SCR series of CAC readers work very well. The SCR-331 reader may need a Firmware Update. See several different models of USB CAC readers here. You will see a small note on some of the readers to show you how to make them compatible with your Mac.
Air Force Users look here for some helpful information
Navy Users look here for some specific information
Mojave (10.14.x) users, utilize the Mojave support page
High Sierra (10.13.x) users, utilize the High Sierra support page
Sierra (10.12.x) users, utilize the Sierra support page
El Capitan (10.11.x) users, utilize the El Capitan support page
Yosemite (10.10.x) users, utilize the Yosemite support page
Mavericks (10.9.x) users, utilize the Mavericks support page
Mountain Lion(10.8.x) users, utilize the Mountain Lion support page
Lion (10.7.x) users, utilize the Lion support page
Snow Leopard (10.6.x) users, utilize the Snow Leopard support page
Leopard (10.5.x) users, utilize the Leopard support page
Tiger(10.4.x) users, utilize the Tiger support page
If you are still having problems, contact us.
If you have questions or suggestions for this site, contact Michael J. Danberry
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Last Update or Review: Wednesday, 26 February 2020 09:59 hrs
The following domain names all resolve to the same website: ChiefsCACSite.com, CommonAccessCard.us, CommonAccessCard.info, & ChiefGeek.us