STEP 4-Navy: NAVY ACTIVCLIENT 6.2.0.x INSTALLATION ASSISTANCE PAGE
(Everyone other than Navy look here)
WINDOWS 7 & 8 USERS:If your CAC a "GEMALTO TOP DL GX4 144," "GEMALTO DLGX4-A 144," "Oberthur ID One 128 v5.5 Dual", or "G&D FIPS 201 SCE 3.2" you "may" be able to use your CAC without needing to install ActivClient.
Read more about the older CACs and how to replace them
The Navy download sites below require you to login with your CAC
Windows 8 users click here for information on how to use your CAC on your computer.
NOTE: You are not authorized to read your own email via OWA on your own computer without the written permission of your local IA Authority IAW the SAAR-N you previously signed.
Also note: You need to sign another agreement before you can read your own email via OWA from a non Government owned computer. They have a bunch of requirements you must meet before before clicking the links below.
NAVY personnel have these options to get ActivClient (I wish it was easier for you to get the software):
1. Current Navy Knowledge Online (NKO) registered personnel can download ActivClient 6.2 by logging into NKO at the below link: READ NOTE HERE FIRST:
Look in the left column under Quick Links for a link titled ActivClient v6.2 Software.
NOTE: If you do not have an NKO account and already CAC enabled computer, you will NOT be able to access the site to download the software.
2. Navy Reserve personnel with installation questions and troubleshooting can contact:
3. Contact your Information Technology (IT) personnel to get the software. The Command Information Assurance Manager (IAM) controls the licensing through the INFOSEC website.
4. Further questions can be sent to:
Here are some options if you don't have access to an already CAC enabled computer
ACTIVCLIENT INSTALLATION PROBLEMS AND SOLUTIONS
If you are unsure whether you have 32 or 64 bit version of Windows, here is how to find out:
Windows 7, 8, & Vista, Right click Computer, select Properties. Under System, System type you will see 32 or 64-bit.
XP, Right click My Computer, select Properties. If it doesn't say 64 bit, you have a 32 bit Operating System.
You may purchase ActivClient 6.2 (Works with Windows 7, Vista, & XP)
Navy specific issues:
1: Navy users seeing strange error message when using Outlook Web Access
2003 with Internet Explorer 10
Problem 1: Navy users seeing strange error message when using Outlook Web Access 2003 with Internet Explorer 10
Cure 1-1: See
here for solution.
Cure 1-1: See here for solution.
INFORMATION FOR APPLE MAC USERS ONLY
NOTE: For whatever reason, in order to access some of the Navy CAC-enabled sites, you must CANCEL when it first asks for your PIN. After canceling, you can then choose your certificate, and it will give you a second opportunity to enter your PIN. At this point, the PIN must be entered.
Information for NAVY personnel using Apple Computers: NROWS will not continue to the login page if it identifies your browser as non-compatible. This is easily fixed by having Safari report it "is" IE. Go to Safari->Preferences ->Advanced and ensure the "Show develop menu" check box is ticked. Now when you open NROWS and it gives the browser error, go to the Develop menu in the menu bar and select User Agent->Internet Explorer (any version 6.0 or greater) The "Unsupported" page will refresh, just hit the back button and voila, you're at the login screen. This works from the Navy Reserve Web site, or directly to the URL: https://nrows.sscno.nmci.navy.mil/nrows/
You can try this also for NROWS, you'll need Google Chrome:
NROWS sets some narrow parameters when it comes to User Agent
identification. Thursby software has figured this out. You'll need
to build an AppleScript and use Google Chrome as your browser:
If you have questions or suggestions for this site, contact Michael J. Danberry
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Last Update or Review: Sunday, 15 February 2015 11:35
The following domain
names also resolve to the same website: ChiefsCACSite.com,
CommonAccessCard.us, CommonAccessCard.info, & ChiefGeek.us
The following domain names also resolve to the same website: ChiefsCACSite.com, CommonAccessCard.us, CommonAccessCard.info, & ChiefGeek.us