STEP 2: INSTALLING / UPDATING THE CAC READER DRIVER
Plug in your CAC reader NOW
NOTE: Please check and make sure your CAC reader installed BEFORE you attempt to follow the driver installation instructions below. Most of the time, the New hardware wizard will install the CAC reader automatically, negating the need for you to install the driver manually.
To Verify whether your driver did or did not install, follow these instructions:
Plug your CAC reader into your computer before proceeding
Windows 10: Right click the Windows logo (lower left corner of your screen). Click System, select Device Manager link (upper left corner of the screen), scroll down to Smart card readers, select the little triangle next to it to open it up. If your smart card reader is listed, go to the next step of installing the DoD certificates.
Vista, 7, & 8/8.1: Right click Computer, select Properties, Device Manager link (upper left corner of the screen), scroll down to Smart card readers, select the little triangle next to it to open it up. If your smart card reader is listed, go to the next step of installing the DoD certificates. NOTE: If you don't see it, you can also click Start, In the Start Search line type in: devmgmt.msc. (For Windows 8.1 users, you'll right click Start).
XP: Right click My Computer, select Properties, Hardware tab, Device Manager button, scroll down to Smart card readers, select the + next to it to open it up. If your smart card reader is already listed, you can go to the next step of installing the DoD certificates.
If it did not install correctly... Try this first: Go to Device Manager (Instructions are above), scroll down to Smart Card readers, right click the CAC reader that shows up below Smart Card Readers. It can also show up under unknown devices. Select Uninstall. It will give you a message. Once it is uninstalled, unplug the reader from your computer. Wait a few moments, then plug it back in. It "should" start to install itself. If that doesn't work, keep reading for other ideas below.
IF you do not see Smart card readers when checking, THEN follow along with the steps below.
To install a driver onto your computer for a CAC reader, you need to first download the correct driver for the hardware you purchased, I have drivers for the most common USB Readers, Keyboard, laptop, & desktop card readers
PROCEED TO STEP 3 ONCE YOU'VE COMPLETED YOUR VERIFICATION OR INSTALLATION
Unzipping - the driver
Windows 10, 8.1/8, 7, Vista, or XP- Save the zip file to a location of your choosing. Once you have the zip file downloaded, open the zip file (Windows built in zipping program). Copy the folder inside to a new folder. It will unzip the contents, (this is the folder you will need when you are doing the steps below). You can also use the Extract All Files button (on the left under Folder Tasks, under File, Extract All). It will then ask where you want to save the file. I recommend placing a backslash ( \ ) at the end of the location on the screen.
WinZip- Use the Extract button. It will ask you where you want to save the extracted files to, I recommend your desktop. Click the desktop icon on the left. Push the little yellow folder in the upper right corner of this active window. It will prompt you for a name for the folder (type in CAC Driver). Hit OK, then select Extract (lower right corner of this window). You should now see your new folder on your desktop to open up. Keep this for a later step.
Updating the Driver - Example is for an SCR-331
Windows 8.1, 8, 7, & Vista - Right Click Computer, Select Properties
Click the Device Manager link (on the left side of your screen)
Select the triangle next to Smart Card Readers
Right click the SCRx31 USB Reader, select Update Driver software
Browse my computer... Select Browse, then desktop (or wherever you made the folder)
NOTE: One person had to select "Search automatically for updated driver software" (This is very rare)
Select the folder (if using the firmware update driver below, stop at the driver folder, do not 'dig' down to AND or Intel folders) and then OK. Next
Your driver will be installed.
Windows XP - Right Click on My Computer, Select Properties,
Go to the Hardware tab, Select Device Manager,
Select the + next to Smart card readers.
Right click on SCR33x USB Smart Card Reader.
Select Update Driver, then No, not at this time, Next,
Select Install from a list or specific location (Advanced), Next, Unselect Search removable...,
Select Include this location in the search:, now hit Browse, find the folder we made a few moments ago.
All you have to do is select the folder and hit OK, Next, It should do the rest on its own. Select Finish when complete.
Updating the Driver - for IOGear GSR-202 reader
Plug your IOGEAR CAC reader into an
available USB port
FIRMWARE UPDATE for SCR-331 Reader
(Requires a physical Windows computer, Mac using Bootcamp, or TENS / LPS (see next sentence below). It will NOT work in virtual Windows (examples: VMware, Parallels, or Virtual box)).
The firmware update "should" fix the following problems:
A. Card reader is not recognized
B. Shows up as "STCII Smart Card Reader"
C. Shows up as "USB Smart Card Reader" (not necessarily a problem)
D. Does not read your "Gemalto TOP DL GX4 144", "Oberthur ID One 128 v5.5 Dual" CAC.
E. Does not read your CAC when using your Mac
F. Trying to use the Windows 7 built in Smart Card service instead of ActivClient.
NOTE: We are hearing more and more Mac users having problems with the SCR-331 reader. A recommendation is to get a Mac compatible reader.
NOTE: If you computer fails to recognize the CAC reader driver, you may need to try a different computer to do the update.
Now your SCR-331 reader can be used with Windows 10, 8.1, 8, 7, Vista or Mac.
FIRMWARE UPDATE for SCR-3310 reader
(V1 ONLY (doesn't have V2 after SCR-3310 on the label))(Requires a physical Windows computer, Mac using Bootcamp, or TENS / LPS (see next sentence below). It will NOT work in virtual Windows (examples: VMware, Parallels, or Virtual box)).
NOTE: DO NOT use this update on a V2 reader. There is no firmware update for a V2 reader because it is already updated.
Click on FWUpdate.exe, this will update your firmware to version 5.26
CHECK SERVICES to make sure Smart Card is running
(This Video shows a very basic version on how to start the service (start at 44 seconds))
If your CAC reader is still not seen by ActivClient, make sure that the Smart Card service is running.
Here's how: Go to: Start, Run (in XP), Start Search (in Vista), Search programs and files (in Windows 7), Right click Windows "start button" select Run (Windows 8.1), type: Services.msc Scroll down to Smart card, double click it and set it to automatic and click Start
If you are unable to start the service; It doesn't show up; ActivClient still says no reader attached; or it acknowledges you have a CAC in the reader (but you can't access it) follow these registry edits below.
Windows 10, 8.1, & 8
Automated method (double click the .reg file inside the .zip folder)
Windows 7 & Vista
Automated method (double click the .reg file inside the .zip folder) from MilitaryCAC
Automated method (with instructions) from Lazybit
Manual method for Windows 7 & Vista systems (mirror your registry settings to the PDF links below for your specific version of Windows).
Automated method (double click the .reg file inside the .zip folder)
Alternate cure for XP (Requires your original XP installation CD)
Anytime you make changes to the Registry it is a recommended you back it up first
If ActivClient still does not see the CAC reader, try these ideas (if they don't work, your only other option is reloading Windows onto your computer).
If you have questions or suggestions for this site, contact Michael J. Danberry
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Last Update or Review: Friday, 24 February 2017 08:33 hrs
The following domain
names all resolve to the same website: ChiefsCACSite.com,
CommonAccessCard.us, CommonAccessCard.info, & ChiefGeek.us
The following domain names all resolve to the same website: ChiefsCACSite.com, CommonAccessCard.us, CommonAccessCard.info, & ChiefGeek.us