ARMY AZURE VIRTUAL DESKTOP (AVD) INFORMATION and TROUBLESHOOTING PAGE   

The Army removed the ability to check your Email, Teams, and SharePoint from Non Military computers on 11 June 2024 per this NETCOM Memo

One option available to Windows and Mac users (NOT Chrome OS) is the use of AVD.

Here is how to set it up.

1. Make sure you have set up your computer to use your CAC per Windows / Mac instructions

2. You must register for an account here:  https://myaccess.microsoft.us/@armyeitaas.onmicrosoft.us#/access-packages/b0a616f3-d77c-4f2d-bbb1-5d1bb9c5d709  Login with your CAC. 

3.  Select Request, Wait roughly 15-30 minutes for the account to be created.  They will email your @army.mil email account, which you can't access yet.

4.   Download Microsoft Remote Desktop from:

Windows:  https://learn.microsoft.com/en-us/azure/virtual-desktop/users/connect-windows?tabs=subscribe&pivots=remote-desktop-msi#prerequisites

Mac:  https://apps.apple.com/app/microsoft-remote-desktop/id1295203466?mt=12

5. Subscribe to a Workspace, using this URL:  rdweb.wvd.azure.us

6. When asked for email, enter your full @army.mil email address

7. Once you see the below image, select the location closest to your physical location

8.  Read and select OK on the US Department of Defense Warning Statement

9. You will now be in a Windows 11 virtual desktop, and are now "on" the Army network, so, sites that were blocked from home, should now work, such as ATRRS, and MedPros

Troubleshooting Section

Question 1:  My access was working on my Mac, then stopped for some reason

Answer 1: Open Keychain Access and remove the Identity Preference titled:  https://  and / or  https://certauth.login.microsoftonline.us   

Here's how:  Instructions on how to get to keychain

Question 2:  Can I access AVD without having to install the Microsoft Remote Desktop?

Answer 2:  Yes, [using Microsoft Edge web browser] you can go to:  https://client.wvd.azure.us/arm/webclient/index.html  and log in.