NOTES PAGE aka "ONE-STOP SHOP"
This page has all download links and installation instructions for Army personnel in ONE place for your Windows home computer.
Visit: https://ako.us.army.mil/suite/files/42516709 Click the link and save it. It is a single zipped file that includes all of the software listed below: ActivClient 188.8.131.52 (32 & 64 bit versions), update patch to 184.108.40.206, ActivClient 220.127.116.11 (32 & 64 bit versions, update patch to 18.104.22.1689, DoD certificates 3.16.1A, Lotus Forms 4, and eSign 6.6 (total zip file size is: 217.14 MB)
Quick links to Jump to specific location on page:
Step 1: Installing the CAC Reader Driver
Video Installation Instructions (https://militarycac.com/videos.htm#firmware)
Plug your CAC reader in before proceeding
NOTE: Please check and make sure your CAC reader installed BEFORE you attempt to download the drivers below. Most of the time, the New hardware wizard will install the CAC reader automatically, negating the need for you to install the driver.
To Verify your driver did (or did not) install, follow these instructions:
Windows 7, 8, or Vista: Right click Computer, select Properties, Device Manager link (upper left corner of your screen), scroll down to Smart card readers, select the + (or arrow) next to it to open it up. If your smart card reader is already listed, you can go to the next step of installing the DoD certificates below. NOTE: If you can't find it, you can also click Start, In the Start Search line type in: devmgmt.msc.
XP: Right click My Computer, select Properties, Hardware tab, Device Manager button, scroll down to Smart card readers, select the + next to it to open it up. If your smart card reader is already listed, you can go to the next step of installing the DoD certificates below. NOTE: If you can't find it, you can also click Start, In the Start Search line type in: devmgmt.msc.
NOTE: If it did not install correctly... Try this first: Go to: Device Manager (Instructions above), scroll down to Smart Card readers, right click the CAC reader that shows up below Smart Card Readers. It could also be under unknown devices. Select Uninstall. It will may give you a message regarding removing drivers, Select Yes. Once it is uninstalled, unplug the reader from your computer. Wait a few moments, then plug it back in. It "should" start to install itself. If that doesn't work, keep reading for more ideas.
IF you did not see a Smart card readers option when checking, THEN follow these steps.
To install a driver onto your computer for a CAC reader, you will need to first download the correct driver for the hardware you purchased, I have drivers for several USB Readers on: https://militarycac.com/usbreaders.htm, Keyboards on: https://militarycac.com/keyboards.htm, Laptop card readers on: https://militarycac.com/laptopcards.htm, & Desktop readers https://militarycac.com/desktopreaders.htm .
Windows XP, Vista, 7, & 8- Save the zip file to a location of your choosing. Once you have the zip file downloaded, open the zip file (Windows built in zipping program). Copy the folder inside to a new folder. It will unzip the contents, (This is the folder you will need when you are doing the steps below). You can also use the Extract All Files button (on the left under Folder Tasks, under File, Extract All). It will then ask where you want to save the file too. I recommend just putting a backslash ( \ ) at the end of the location already on the screen.
WinZip- Use the Extract button. It will ask you where you want to save the extracted files to, I recommend your desktop. Click the desktop icon on the left. Push the little yellow folder in the upper right corner of this active window. It will prompt you for a name for the folder (type in CAC Driver). Hit OK, then select Extract (lower right corner of this window). You should now see your new folder on your desktop to open up. Keep this for a later step.
Updating the Driver -
Windows 7, 8, & Vista - Right Click on Computer, Select Properties. Click the Device Manager link (on the left side of your screen). Select the little triangle next to Smart Card Readers. Right click the USB Smart Card Reader, Update Driver software. Browse my computer... Select Browse and then desktop (or wherever you decided to make the folder). Select the folder and then OK. Next, Your driver will be installed.
Windows XP - Right Click My Computer, Select Properties, Go to the Hardware tab, Select Device Manager, Select the + next to Smart card readers. Right click on USB Smart Card Reader. Select Update Driver, then No, not at this time, Next, Select Install from a list or specific location (Advanced), Next, Unselect Search removable..., Select Include this location in the search:, now hit Browse, find the folder we made a few moments ago. All you have to do is select the folder and hit OK, Next, It should do the rest on its own. Select Finish when complete.
NOTE: If you are using an SCR-331 CAC Reader on Vista, 7, or 8 and are still having problems getting the reader to be recognized by ActivClient, try updating the firmware on the reader. https://militarycac.com/cacdrivers#FIRMWARE_UPDATE
Step2: Installing the DOD Certificates
Video Installation Instructions (https://militarycac.com/videos.htm#DoD)
You can now install both the InstallRoot 3.16a and the Cross Cert Removal tool 1.10 in one single file which was created by the Army Network Enterprise Technology COMmand (NETCOM)
This file is designed for Home Users ONLY, you can download it from:
MilitaryCAC https://militarycac.com/files/HomeUserCertTool_V03.zip or
DOD InstallRoot 3.16.1a issued on 2 March 2014
Download the DoD Certificates https://militarycac.com/CACDrivers/InstallRoot_v3.16a.zip
Run the InstallRoot_v3.16.1A.exe file within the zip file
Select Run when prompted to Run or Save the file, you will see a black DOS screen flash up, and have words scrolling in it. When it goes away, you have installed the DoD certificates on your computer.
NOTE: Windows 7, 8, & Vista may see a message that the file might not have installed correctly. Select "This program installed correctly."
Alternate download links for the DoD certificates:
Your Internet Explorer may prompt you with a banner stating it blocked this site from downloading files to your computer. Click the box for the option to Download File. Nothing will happen, now go back and click the link again above. Now it will give you the option to Run, Save, or Cancel.
Navy Information Assurance website
https://infosec.nmci.navy.mil/PKI/installroot_v3.16a.exe (Requires CAC)
Select Run when prompted to Run or Save the file, you will see a black DOS screen show on your screen, and have words scrolling in it. When it goes away, you have just installed the DoD certificates on your computer.
NOTE: Windows Vista & 7 may show a message that the file might not have installed correctly. Select "This program installed correctly."
More information regarding DoD certificates can be read at the bottom of: https://militarycac.com/dodcerts.htm
Step 3: ActivClient is the software that allows your CAC reader to communicate with your Windows Operating System
Video Installation Instructions (https://militarycac.com/videos.htm#ActivClient)
Download locations below are for Army personnel only (Other Federal agencies, look at https://militarycac.com/activclient.htm to find out where to get the ActivClient software)
If you don't know whether you have 32 or 64 bit Windows 7, or Vista you have look below BEFORE downloading the wrong one
NOTE: Most people now have a PIV II compliant CAC (back shows: "Gemalto TOP DL GX4 144", "Oberthur ID One 128 v5.5 Dual", or "Oberthur ID One V5.2a Dual") and you are using Windows 7, or 8 / 8.1, you might be able to use your CAC without any middleware.
Windows 7 (32bit), Vista (32bit), & XP users download ActivClient 6.2 from:
Click on link titled: ActivClient CAC x86 6.2 (15,222.5 KB msi file) select Save (save to your computer), now follow instructions below.
Vista (64 bit) and Windows 7 (64 bit) users download ActivClient 6.2 from:
Click on link titled: ActivClient CAC x64 6.2 (12,316.5 KB msi file) select Save (save to your computer), now follow instructions below.
If you are unsure which version of Windows you have, here is how to find out:
Vista, & Windows 7: Right click Computer, Select Properties. Look under the System section, System type: you will see 32 or 64-bit Operating System.
XP: Right click My Computer, Properties. If it doesn't say 64-bit, you have a 32-bit Operating System.
ACTIVCLIENT 6.2 INSTALLATION INSTRUCTIONS
(for all versions of Windows):
Double click the file you just downloaded, Next, Select "I accept the terms...", Next, verify Typical is selected, Next, Install, (It may pause at this screen for a little while, be patient. Vista, 7, & 8 may prompt you to allow the following program to install software on this computer?, Select Yes. Uncheck the Show the readme file box (unless you want to read it). Hit Finish. You may be prompted to restart your computer. I was for 64 bit, but not for 32 bit Windows).
ARMY ACTIVCLIENT 22.214.171.124 DOWNLOAD and INSTALLATION ASSISTANCE (All other branches see your options on http://militarycac.com/activclient.htm
NOTE: Only use ActivClient 126.96.36.199 with Windows 8 / 8.1, DO NOT Install it on Windows 7, Vista, or XP (use ActivClient 188.8.131.52 above)
Windows 8/ 8.1 (64bit) Army users download ActivClient 184.108.40.206 from: https://ako.us.army.mil/suite/files/40954911
Click on the link titled: ActivClient x64 7.0.2 (34.55 MB .msi file) select Save As (save it to your computer), then follow instructions below.
Windows 8 / 8.1 (32bit) Army users download ActivClient 220.127.116.11 from: https://ako.us.army.mil/suite/files/40954921
Click on the link titled: ActivClient x86 7.0.2 (22.02 MB .msi file) select Save As (save it to your computer), then follow instructions below.
ACTIVCLIENT 18.104.22.168 INSTALLATION INSTRUCTIONS for Army Windows 8 & 8.1 users ONLY:
1. Double click the file you downloaded from the links above, select Next
2. Read the EULA, select I accept the terms..., Next
3. Select Custom, Next, scroll down and select the red X next to US Department of Defense configuration, select This feature will be installed on local hard drive, select Next, then Install, (it may pause at this screen for a little while). You may be prompted to allow the following program to install software on this computer, Select Yes.
4. Uncheck the Show the readme file box (after you have read it). Select Finish
5. Restart your computer, then attempt to access the CAC enabled sites you need to access.
ACTIVECLIENT INSTALLATION PROBLEMS AND SOLUTIONS
PLEASE NOTE: The following Operating Systems are NOT SUPPORTED by the ActivClient software above: Windows ME, Windows NT 4, Windows XP Tablet PC Edition or any earlier versions of Microsoft Windows and non-Microsoft OS' such as:
Step 3a: Update ActivClient
ActivClient 6.2.0.x updates can be found here: https://militarycac.com/activclient62update.htm
ActivClient 7.0.2.x updates can be found here:
Step 4: Make adjustments to make sure your Internet Explorer is configured correctly
Follow this PDF to make sure your Internet Explorer is configured correctly.
Step 5: For organizations that use DTS (Defense Travel System)
You have to have Java installed before accessing DTS. http://www.java.com
When you go to the DTS link, your web browser will automatically check for DBSign Universal Web Signer, if you don't have it, it will install automatically.
Mac users can also access DTS, visit this page for specifics https://militarycac.com/dts.htm
Known problems and solutions for DTS can be found here: https://militarycac.com/dts.htm
DTS "Smart book" can be downloaded from: https://militarycac.com/dts.htm
Note: You need to know if you have 32 or 64 bit version of Windows.
Windows 8.1 / 8, 7, or Vista: Right click Computer, Select Properties, under System, System type you will see either 32 or 64 bit Operating System.
XP: Right click My Computer, Select Properties. If you don't see 64, you have a 32 bit Operating System.
Windows users can download Symantec or McAfee for FREE
Apple Mac users have antivirus programs for FREE (YES, Macs can get virus')
If you have questions or suggestions for this site, contact Michael J. Danberry
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Last Update or Review: Tuesday, 28 July 2015 22:14 hrs
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