Castles
EZ PC/SC Reader FAQ
Version: 1.02
Question 1
|
What does the system install or start to use
this reader? |
|
Action |
1. Plug the reader into your
computer. 2. Install reader driver. 3. Start "Smart Card" service. |
Question 2
|
How do I install reader driver? |
|
Action |
*
Windows 98/ME System: 1.
Plug the reader into your
computer. It will show "Add New Hardware Wizard". Please press "Cancel". 2.
Put the setup disc into your
CD-ROM. The system will automatically execute Autorun program. Click "Install
Driver". 3.
Press "Yes" button when the "Driver Setup" dialog appears. 4.
Click "Accept" button
when the installer prompts you "Microsoft Smart Card Base
Component" 5.
Click "Yes" button when
the installer prompts you "Do you want to restart your computer
now?" *
Windows 2000/XP/2003 System: 1.
Please make sure that you have
the same privilege as system administrator. Otherwise, you cannot install
driver. 2.
Plug the reader into your
computer. It will show "Welcome to Found New Hardware Wizard". Please press "Cancel". 3.
Put the setup disc into your
CD-ROM. The system will automatically execute Autorun program. Click "Install
Driver". 4.
Press "Yes" button when the "Driver Setup" dialog appears. 5.
Click "Yes"
button when the "Please re-plug reader" dialog appears. 6.
You can
check the Smart Card Reader installed completely from the list of
"Device Manager" after the system restart. |
Question 3
|
How do I start "Smart Card" service? |
|
Action |
*
Windows 98/ME System: "Smart Card" service has to be
installed externally. This service will be installed together with reader
driver installation. It starts every time after the system boots. *
Windows 2000/XP/2003 System: "Smart
Card" service is built-in in these systems. This service will be started
together with reader driver installation. You also can start it yourself at "Control
PanelàAdministrator ToolsàService". |
Question 4
|
How do I make sure the driver is installed completely? |
|
Action |
*
Windows 98/ME System: Please go
to "Control PanelàSystem" and choose "Device Manager". If the item "EZUSB PC/SC Smart Card Reader" of "SmartCardReader" appears and
works well, it indicates the driver is installed completely. *
Windows 2000/XP/2003 System: Please go
to "Control PanelàSystem" and choose "Hardware\Device Manager". If the item "EZUSB PC/SC Smart Card Reader" of "SmartCardReader" appears and
works well, it indicates the driver is installed completely. |
Question 5
|
How do I make sure the reader can be used
currently? |
|
Action |
1.
Insert a card into the reader.
The reader has to show red light. 2.
Please go to "Start MenuàProgramsàEZUSB Utility" and
execute EZUSB Diagnostics". The forth and fifth items
have to be passed. Notice: The version of EZUSB Diagnostics should be 1.4 or higher. |
Question 6
|
Why does the reader not show yellow-green light
after plugging it into USB ports? |
|
Reason |
Reader does not gain power |
|
Action |
Please check if USB ports are connected
correctly into your mother board. If they are and other USB devices can work
on them, it is possible that the reader is broken. Please send it to repair. |
Question 7
|
The system does not take any response (It
should shows "Found new hardware") at the first time of plugging the reader
although its yellow-green light appears. |
|
Reason |
System cannot detect reader |
|
Action |
1.
Please check if USB function in
BIOS setting is enabled. 2.
Please check if "USB Bus
Controller" of "Device Manager"
in the "Control Panel\System" works well. 3.
Please try other USB devices into
that USB. If they work well, please send the reader to repair. If they don¡¦t
work either, please make your computer supplier to check your computer. |
Question 8
|
The system shows "Unknown Device" after
plugging the reader into your computer or in the "Device Manager" of "Control
Panel\System". |
|
Reason |
System cannot recognize reader |
|
Action |
Please try another computer. If it is the same,
it is possible that the reader is broken. Please send it to repair. |
Question 9
|
Why can¡¦t I use the reader after driver
installed completely? |
|
Reason |
"Smart Card" service does not start or it
denies application using. |
|
Action |
Please go to "Start MenuàProgramsàEZUSB Utility" and
execute EZUSB Diagnostics". Afterward, please refer to
Question 10, 13, 16. |
Question 10
|
The forth and fifth items test failed after
reader plugged and driver installed completely. |
|
Reason |
"Smart Card" service does not start or it
denies application using. |
|
Action |
The forth and fifth item testing indicates that
applications cannot use the reader. There may be some circumstances. Please
check with following steps. (1) Check if there exists "EZUSB PC/SC Smart Card Reader" in the "Device
Manager" of "Control Panel\System". Its status is: *
Normal: Check next step. *
Faulty (an exclamation or question mark): If it
shows "Unknown Device", please refer to Question 8. Otherwise, please try to
reinstall driver. *
No this item: Please refer to Question 6 and 7. (2) Insert a card into
the reader. Check its color of light *
Red: #
If your system is Windows 98/ME, it is recommended
to reinstall your system. #
If your system is Windows 2000/XP/2003, please
refer to Question 16. *
Yellow-Green: #
If your system is Windows 98/ME, please execute
"Ezscvupd.exe" program in Installation Disc to fix this problem. #
If your system is Windows 2000/XP/2003, please
go to "Control Panel à Administrator à Service" to start "Smart Card" service. |
Question 11
|
The setup program cannot be executed in Windows
98. |
|
Reason |
System requires Windows 98 Second Edition or
higher. |
|
Action |
Please upgrade your Windows 98 system. |
Question 12
|
In Windows 98/ME, the setup program always
cannot complete (being stopped) or shows error messages. |
|
Reason |
System default path incorrect |
|
Action |
Please go to www.castech.com.tw to download
setup program version 5.7 or higher (98/ME). Unzip and execute "Setup98.exe". |
Question 13
|
In Windows 98/ME, why can¡¦t I use the reader on
the condition of plugging reader after system booting? |
|
Reason |
The Limit of "Smart Card" service in Windows
98/ME |
|
Action |
Please plug the reader before system booting. |
Question 14
|
In Windows 2000/XP/2003, why does the setup
program always require "re-plug your reader"? |
|
Reason |
System cannot recognize the reader |
|
Action |
Please make sure you have the
same privilege with Administrator. If you have, try another computer. If it is the same, it is possible that the reader is broken. Please send
it to repair. |
Question 15
|
In Windows
2000/XP/2003, after a card is inserted into the reader, why its light turns
from red to yellow-green in a few minutes? |
|
Reason |
In Windows 2000 or higher, the system will
power off the card as no application is using the reader. |
|
Action |
Normal phenomenon |
Question 17
|
In Windows
2000/XP/2003, the reader originally works well. But after my computer joins a
domain, why can¡¦t I use the reader even if it shows red light after inserting
a card? |
|
Reason |
"Smart Card" service denies application using.
(The system privilege is not satisfied) |
|
Action |
The system will change their system setting and
privilege after it joins a domain. It is possible to result in "Smart Card"
service denying application using. It may be related to the setting of your
domain server. Please try to
adjust your domain server setting or refer to Question 16. |
Question 18
|
In Windows 2000/XP/2003, why does the system
show "Access Denied" message when starting "Smart Card" service in the "Control
Panel\Administrator tools\Service"? |
|
Reason |
System privilege is not satisfied |
|
Action |
If your system is Windows XP/2003, you can try
to fix your smart card service by executing the "scfixxp.exe" program in the
Installation Disc. Otherwise, it is recommended to reinstall your system. |
Question 19
|
The setup program cannot be executed in Windows
2003. |
|
Reason |
Setup program does not support Windows 2003 |
|
Action |
Please go to www.castech.com.tw to download
setup program version 5.4 or higher (2000/XP). Unzip and execute "Setup.exe". |
Question 20
|
In Windows 2000/XP/2003, why do I start "Smart
Card" service manually every system booting? |
|
Reason |
"Smart Card" service sets to "Manual". |
|
Action |
Please go to "Control Panel\Administrator
tools\Service", double click "Smart
Card" and change its start type to "Automatic". |
Question 21
|
In Windows
2000/XP/2003, why isn¡¦t there any item called "Smart Card" in "Control Panel\Administrator tools\Service"? |
|
Reason |
System is damaged |
|
Action |
Please reinstall your system. |
Question 22
|
Why can¡¦t I find out a new drive
after reader installed completely? |
|
Reason |
This reader is a smart card
reader, not a general storage device like CF or SD memory card. |