APPLE MACINTOSH COMPUTER SUPPORT PAGE for TIGER - 10.4.11
You may be able to use your CAC with your [Tiger (10.4.11)] Apple computer
Other versions of Mac OS X supported in this website:
Mountain Lion (10.8.x) users, utilize the Mountain Lion support page
Lion (10.7.x) users, utilize the Lion support page
Snow Leopard (10.6.x) users, utilize the Snow Leopard support page
Leopard (10.5.x) users, utilize the Leopard support page
Gemalto TOP DL GX4 144 CACs should work with the ActivClient.Mac_3.00.16_FIXS1104025 update file. I have been unable to find any 3rd party products that have software to support this old version of Mac OS X 10.4.x
Oberthur ID One 128 v5.5 Dual CACs are NOT compatible with Tiger and ActivClient 3.0 for Mac.
You'll have to install Windows in a virtual environment to be able to use Lotus Forms and ApproveIt.
IF the lack of Lotus Forms and ApproveIt for Mac "bothers" you, I recommend you contact the Army Publishing Directorate and let them know your thoughts: 703-692-1306 Monday - Friday 0700-1700 EST, Webform, or firstname.lastname@example.org
A 100% success rate fix for users with the Gemalto TOP DL GX4 144 CAC [and Intel Chip] is to upgrade your computer to Snow Leopard. However, if you have a PPC chip this is not possible and it may be time for a new computer.
The following information is provided for your situational awareness while setting up your CAC on your Mac. It is updated as additional information is available and your input is appreciated for solutions not outlined here. Installation instructions can be found below.
ActivClient is a middleware program used by the DoD to facilitate the communication between your Windows computer and your Common Access Card. It is required for “Tiger” (Mac OS X 10.4.11). The software is available below.
Lotus Forms is currently ONLY available for Windows. You will have to install Windows in a virtual environment or use Apple's native Boot Camp (see next section below) to be able to use Lotus Forms and ApproveIt. NOTE: Your computer MUST have an Intel processor.
An older version of PureEdge [with a few tweaks] is available here for Macs with Intel processors only. So, IF you only need to complete a form (and NOT sign it) give it a try.
Windows on your Mac (You MUST have an Intel processor, it will NOT work with a PPC processor): While you have made a conscious decision to “be a Mac,” the Government has not, and therefore the easiest solution for some problems, such as: Digitally signing forms with Lotus Forms and ApproveIt, some websites (including digitally signing / encrypting emails in OWA), is to use Windows through a Virtual Machine, such as Parallels Desktop (PDF), VMware Fusion, (Parallels vs. VMware comparison), or VirtualBox, or through Apple’s native Boot Camp. This will require you to have a legal copy of Microsoft Windows. With these programs, you can install the ActivClient, Lotus Forms, and ApproveIt software and also utilize all the DoD tools from your Mac. The benefit of the Virtual Machines over Boot Camp is that it will allow you to run Windows as an additional program (without restarting your computer) and keep OS X running the entire time.
DTS (Defense Travel System) uses a Java web applet and should allow you to use DTS from your Mac.
NOTE: If you see a blank page after successfully logging into DTS trying to navigate to your authorizations or vouchers, Click the word Safari, uncheck Block Pop-Up windows.
DCO (Defense Connect Online) does NOT work on 10.4.11 (Tiger).
CAC Readers: My initial setup was completed using an SCR-331 USB reader after updating the firmware to be able to read my Gemalto TOP DL GX4 144 CAC.
Please look at USB readers page or the keyboards page to see which readers are compatible with Tiger
Outlook Web Access / App (OWA): Would NOT work on Tiger. If you do happen to get it to work, please know that the use of OWA on Mac currently has a known issue with time outs. Beware that when using OWA on your Mac that if you are inactive on the primary window, for example: the Inbox, while replying to an email, your browser may time out. On a Windows computer the ActivClient software maintains communications with the server and re-requests validation of your credentials. On a Mac this is not so, Safari will respond to a direct request for validation of your credentials, however it will not re-request that you verify as the server requires. Be sure that prior to selecting the Send button that you copy your work to the clipboard as you will most likely have to restart Safari and log back in. You also will not be able to digitally sign / encrypt / decrypt emails since the S/MIME software is proprietary for Microsoft Internet Explorer (32 bit) only, therefore, it doesn't exist for a Mac.
Internet Explorer Emulation: If you visit a website with your Mac that states it can only be accessed via Internet Explorer, or some web pages simply won't work while using your CAC with Safari, please try this: Open Safari, Click on the word Safari (in the bar at the top), select Preferences..., Advanced, click the Show Develop menu in the menu bar box. Close Advanced screen. Now when you need to emulate IE, click on the word Develop (at the top), click User Agent, then select Internet Explorer 7 or 8. This was received from the Air Force IMA JAGs.
Air Force Users look here for some helpful information
Navy Users look here for some specific information
Setting up your CAC for use on your Tiger (10.4.x) Mac:
Step 1: Update your system. (10.4.11 is the last version of Tiger)
Step 2: Plug in your SCR-331 (or other compatible) CAC Reader to an available USB Port
Step 3: Click the Apple Icon in the upper left corner of your desktop and select "About This Mac"
Step 4: Click the "More Info" Button in the window that pops up. (This opens System Profiler)
Step 5: Within the "Hardware" Category select "USB." On the right side of the screen the window will display all hardware plugged into the USB ports on your Mac. You should see “SCRx31 USB Smart Card Reader.” If the Smart Card reader is present, it is installed on your system, and no further hardware changes are required, e.g. additional drivers / Firmware upgrades. You can now Quit System Profiler. NOTE: Please look at Version: if you are using an SCR-331 Reader make sure the version is 5.25, you are good to go. If it is below 5.25, please update your firmware.
Step 7: Install the ActivClient.Mac_3.00.16_FIXS1104025 update file (alternate download)
Instructions for installing update file.
Step 8: Insert your CAC into the reader and navigate to the CAC enabled website you want to access.
NOTE: Not every site will work. I was successful with AKO, Air Force Portal, and DTS. I was NOT successful with USAR OWA, or DEERS address update.
If you are still having problems, contact us, and we'll try to assist.
If you have questions or suggestions for this site, contact Michael J. Danberry
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Last Update or Review: Monday, 20 May 2013 19:56 hrs
The following domain names all resolve to the same website: ChiefsCACSite.com, CommonAccessCard.us, CommonAccessCard.info, & ChiefGeek.us