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NOTES PAGE aka "ONE-STOP SHOP"

 

This page has all download links and installation instructions for Army personnel in ONE place for your Windows home computer.

 

Download / Save this page as single / printable PDF

 

Visit:  https://ako.us.army.mil/suite/files/42516709 Click the link and save it.  It is a single zipped file that includes all of the software listed below:  ActivClient 6.2.0.50 (32 & 64 bit versions), update patch to 6.2.0.192, ActivClient 7.0.2.25 (32 & 64 bit versions, update patch to 7.0.2.309, DoD certificates 3.16.1A, Lotus Forms 4, and eSign 6.6 (total zip file size is: 217.14 MB)

 

 

Quick links to Jump to specific location on page:

1.                   Installing the CAC Reader Driver

2.                                   Install DoD Certificates

3.                             Install ActivClient Software

3a.                        Update ActivClient Software

4.                                  Make adjustments to IE

5.                         Install Lotus Forms Software

6.  Install eSign (formerly ApproveIt) Software

7.                            How to Sign a form digitally

8.                                      You can access DTS

 

Step 1:  Installing the CAC Reader Driver

Video Installation Instructions (https://militarycac.com/videos.htm#firmware)

 Plug your CAC reader in before proceeding

NOTE:  Please check and make sure your CAC reader installed BEFORE you attempt to download the drivers below.  Most of the time, the New hardware wizard will install the CAC reader automatically, negating the need for you to install the driver.

To Verify your driver did (or did not) install, follow these instructions:

Windows 7, 8, or Vista:  Right click Computer, select Properties, Device Manager link (upper left corner of your screen), scroll down to Smart card readers, select the + (or arrow) next to it to open it up.  If your smart card reader is already listed, you can go to the next step of installing the DoD certificates below.  NOTE:  If you can't find it, you can also click Start, In the Start Search line type in:  devmgmt.msc

XP:  Right click My Computer, select Properties, Hardware tab, Device Manager button, scroll down to Smart card readers, select the + next to it to open it up.  If your smart card reader is already listed, you can go to the next step of installing the DoD certificates below.  NOTE:  If you can't find it, you can also click Start, In the Start Search line type in:  devmgmt.msc

 

NOTE:  If it did not install correctly...  Try this first:  Go to: Device Manager (Instructions above), scroll down to Smart Card readers, right click the CAC reader that shows up below Smart Card Readers.  It could also be under unknown devices.  Select Uninstall.  It will may give you a message regarding removing drivers, Select Yes.  Once it is uninstalled, unplug the reader from your computer.  Wait a few moments, then plug it back in.  It "should" start to install itself.  If that doesn't work, keep reading for more ideas.

IF you did not see a Smart card readers option when checking, THEN follow these steps.

To install a driver onto your computer for a CAC reader, you will need to first download the correct driver for the hardware you purchased, I have drivers for several USB Readers on: https://militarycac.com/usbreaders.htm, Keyboards on: https://militarycac.com/keyboards.htm, Laptop card readers on: https://militarycac.com/laptopcards.htm, & Desktop readers https://militarycac.com/desktopreaders.htm

 Unzipping -

Windows XP, Vista, 7, & 8- Save the zip file to a location of your choosing.  Once you have the zip file downloaded, open the zip file (Windows built in zipping program).  Copy the folder inside to a new folder.  It will unzip the contents, (This is the folder you will need when you are doing the steps below).  You can also use the Extract All Files button (on the left under Folder Tasks, under File, Extract All).  It will then ask where you want to save the file too.  I recommend just putting a backslash ( \ ) at the end of the location already on the screen.  

WinZip- Use the Extract button.  It will ask you where you want to save the extracted files to, I recommend your desktop.  Click the desktop icon on the left.  Push the little yellow folder in the upper right corner of this active window.  It will prompt you for a name for the folder (type in CAC Driver).  Hit OK, then select Extract (lower right corner of this window).  You should now see your new folder on your desktop to open up.  Keep this for a later step. 

Updating the Driver -

Windows 7, 8, & Vista - Right Click on Computer, Select Properties.  Click the Device Manager link (on the left side of your screen).  Select the little triangle next to Smart Card Readers.  Right click the USB Smart Card Reader, Update Driver software.  Browse my computer...  Select Browse and then desktop (or wherever you decided to make the folder).  Select the folder and then OK.  Next, Your driver will be installed.

Windows XP - Right Click My Computer, Select Properties, Go to the Hardware tab, Select Device Manager, Select the + next to Smart card readers.  Right click on USB Smart Card Reader.  Select Update Driver, then No, not at this time, Next, Select Install from a list or specific location (Advanced), Next, Unselect Search removable..., Select Include this location in the search:, now hit Browse, find the folder we made a few moments ago.  All you have to do is select the folder and hit OK, Next, It should do the rest on its own.  Select Finish when complete.

 

NOTE:  If you are using an SCR-331 CAC Reader on Vista, 7, or 8 and are still having problems getting the reader to be recognized  by ActivClient, try updating the firmware on the reader.  https://militarycac.com/cacdrivers#FIRMWARE_UPDATE

Step2: Installing the DOD Certificates

Video Installation Instructions (https://militarycac.com/videos.htm#DoD)

 

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You can now install both the InstallRoot 3.16a and the Cross Cert Removal tool 1.10 in one single file which was created by the Army Network Enterprise Technology COMmand (NETCOM)

This file is designed for Home Users ONLY, you can download it from:

MilitaryCAC https://militarycac.com/files/HomeUserCertTool_V03.zip  or

AKO  https://ako.us.army.mil/suite/doc/41544679

 

 

DOD InstallRoot 3.16.1a issued on 2 March 2014

 

Download the DoD Certificates https://militarycac.com/CACDrivers/InstallRoot_v3.16a.zip 

Run the InstallRoot_v3.16.1A.exe file within the zip file

 

Select Run when prompted to Run or Save the file, you will see a black DOS screen flash up, and have words scrolling in it.  When it goes away, you have installed the DoD certificates on your computer.
NOTE:  Windows 7, 8, & Vista may see a message that the file might not have installed correctly.  Select "This program installed correctly."

 

 

Alternate download links for the DoD certificates:

 

https://ako.us.army.mil/suite/doc/42460657

 

Your Internet Explorer may prompt you with a banner stating it blocked this site from downloading files to your computer.  Click the box for the option to Download File.  Nothing will happen, now go back and click the link again above.  Now it will give you the option to Run, Save, or Cancel.

 

-or-

 

DISA's IASE PKI and PKE Tools website

https://iase.disa.mil/pki-pke/function_pages/tools.html

Scroll down to the Trust Store Management section and click on: InstallRoot 3.16.1 A, then click on (ZIP Download) Size: 1,908 KB.  Save it to your computer, then double click the folder titled:  unclass-installroot_v3-16-1a.zip, open: InstallRoot_v3.16.1A, Windows, then run InstallRoot_v3.16.1A.exeNow you have the same file as above. (only with a lot more steps)

 

-or-

 

Navy Information Assurance website

https://infosec.nmci.navy.mil/PKI/installroot_v3.16a.exe (Requires CAC)

Select Run when prompted to Run or Save the file, you will see a black DOS screen show on your screen, and have words scrolling in it.  When it goes away, you have just installed the DoD certificates on your computer.
NOTE:  Windows Vista & 7 may show a message that the file might not have installed correctly.  Select "This program installed correctly."

 

 

More information regarding DoD certificates can be read at the bottom of:  https://militarycac.com/dodcerts.htm

 

 

Step 3:  ActivClient is the software that allows your CAC reader to communicate with your Windows Operating System

Video Installation Instructions (https://militarycac.com/videos.htm#ActivClient)

 

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Download locations below are for Army personnel only  (Other Federal agencies, look at https://militarycac.com/activclient.htm to find out where to get the ActivClient software)

 

If you don't know whether you have 32 or 64 bit Windows 7, or Vista you have look below BEFORE downloading the wrong one

 

If you have Windows 8 / 8.1, please follow guidance below (http://militarycac.com/notes.htm#7.0.2.x_DOWNLOAD) instead of installing ActivClient 6.2.0.50

 

NOTE:  Most people now have a PIV II compliant CAC (back shows: "Gemalto TOP DL GX4 144", "Oberthur ID One 128 v5.5 Dual", or "Oberthur ID One V5.2a Dual") and you are using Windows 7, or 8 / 8.1, you might be able to use your CAC without any middleware. 

Visit https://militarycac.com/noactivclientwindows7.htm

 

 

Windows 7 (32bit), Vista (32bit), & XP users download ActivClient 6.2 from:

https://ako.us.army.mil/suite/folder/21154519 

Click on link titled:  ActivClient CAC x86 6.2 (15,222.5 KB msi file) select Save (save to your computer), now  follow instructions below.

 

Vista (64 bit) and Windows 7 (64 bit) users download ActivClient 6.2 from:

https://ako.us.army.mil/suite/folder/21154526

Click on link titled:  ActivClient CAC x64 6.2 (12,316.5 KB  msi file) select Save (save to your computer), now follow instructions below.

 

 

If you are unsure which version of Windows you have, here is how to find out:

 

Vista, & Windows 7: Right click Computer, Select Properties.  Look under the System section, System type: you will see 32 or 64-bit Operating System. 
XP: Right click My Computer, Properties.  If it doesn't say 64-bit, you have a 32-bit Operating System.

 

ACTIVCLIENT 6.2 INSTALLATION INSTRUCTIONS

(for all versions of Windows):

Double click the file you just downloaded, Next, Select "I accept the terms...", Next, verify Typical is selected, Next, Install, (It may pause at this screen for a little while, be patient.  Vista, 7, & 8 may prompt you to allow the following program to install software on this computer?, Select Yes.  Uncheck the Show the readme file box (unless you want to read it). Hit Finish.   You may be prompted to restart your computer.  I was for 64 bit, but not for 32 bit Windows).

 

ARMY ACTIVCLIENT 7.0.2.25 DOWNLOAD and INSTALLATION ASSISTANCE (All other branches see your options on http://militarycac.com/activclient.htm
NOTE:  Only use ActivClient 7.0.2.25 with Windows 8 / 8.1, DO NOT Install it on Windows 7, Vista, or XP (use ActivClient 6.2.0.50 above)
Windows 8/ 8.1 (64bit) Army users download ActivClient 7.0.2.25 from: https://ako.us.army.mil/suite/files/40954911
Click on the link titled:  ActivClient x64 7.0.2 (34.55 MB .msi file) select Save As (save it to your computer), then follow instructions below.

 

Windows 8 / 8.1 (32bit) Army users download ActivClient 7.0.2.25 from: https://ako.us.army.mil/suite/files/40954921

Click on the link titled:  ActivClient x86 7.0.2 (22.02 MB .msi file) select Save As (save it to your computer), then follow instructions below.

 

ACTIVCLIENT 7.0.2.25 INSTALLATION INSTRUCTIONS for Army Windows 8 & 8.1 users ONLY:
1. Double click the file you downloaded from the links above, select Next

2. Read the EULA, select I accept the terms..., Next

3. Select Custom, Next, scroll down and select the red X next to US Department of Defense configuration, select This feature will be installed on local hard drive, select Next, then Install, (it may pause at this screen for a little while).  You may be prompted to allow the following program to install software on this computer, Select Yes.

4. Uncheck the Show the readme file box (after you have read it).  Select Finish

5. Restart your computer, then attempt to access the CAC enabled sites you need to access.

Update ActivClient 7.0.2.x to the latest version

 

 Army users are now ready to install Lotus Forms and Approve It / eSign now, then restart your computer. 

 

ACTIVECLIENT INSTALLATION PROBLEMS AND SOLUTIONS

https://militarycac.com/errors2.htm#ACTIVECLIENT

 

 

PLEASE NOTE: The following Operating Systems are NOT SUPPORTED by the ActivClient software above: Windows ME, Windows NT 4, Windows XP Tablet PC Edition or any earlier versions of Microsoft Windows and non-Microsoft OS' such as:

(ApplePicture of an apple, representing Macintosh computers or Linux Picture of Penguin representing Linux)

https://militarycac.com/apple.htm      https://militarycac.com/linux.htm 

 

 

Step 3a Update ActivClient

 

ActivClient 6.2.0.x updates can be found here:  https://militarycac.com/activclient62update.htm

 

 

Step 4:  Make adjustments to make sure your Internet Explorer is configured correctly

 

Follow this PDF to make sure your Internet Explorer is configured correctly.

 

https://militarycac.com/files/Making_AKO_work_with_Internet_Explorer_color.pdf

-or-

https://militarycac.com/makeyourcacwork

-or-

https://tiny.army.mil/r/0Owo

-or-

http://goo.gl/EzDW6

-or-

http://milcac.us/tweaks

 

 

Step 5:  Lotus Forms is the current forms program in use by the Army and Air Force

Video Installation Instructions (https://militarycac.com/videos.htm#LotusForms)  new version coming soon

 

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Installation Steps:

1.  Go to the Army CHESS website at:  https://chess.army.mil  

 

2.  Click the Login button (located on the black bar across the top of the page)

NOTE:  If you are CAC enabled through CHESS you will see your information displayed. Click the Login button to fully access the website.  If you are NOT CAC enabled on the Army CHESS website you will prompted for your email address and password.  This is the email address and password you used when you registered at the CHESS website.  If you have not registered you need to click the Registration (button) on the black bar on the top of the page.

3. Once logged in (verified by it saying Welcome your name in the upper right corner) you can to to Army Software Downloads (button) listed under the green Software (tab).

4. Click the link titled:  Forms Viewer 4.0

 

5. Click the upper right corner link titled:  Download Lotus Forms 4

 

You may be prompted at the bottom of your screen asking if you want to run or save Viewer-EN-4-0-0-477.exe, select Save or Save As.

 

Alternate download location:  https://www.us.army.mil/suite/doc/41910103  (81.5MB)

CACRequired

6.  Once the download is complete, double click the file titled: Viewer-EN-4-0-0-477.exe (or LotusFormsViewer4.exe)

NOTE:  Once the little box closes, it has finished installing.  This program does not tell you it completed.

 

Download Lotus Forms 3.5.1: https://www.us.army.mil/suite/doc/42640405 (21.92 MB)

CACRequired

 

 

LOTUS FORMS INSTALLATION PROBLEMS AND SOLUTIONS

 https://militarycac.com/errors2.htm#LOTUS

 

The ideas on this website are from my personal experience.  I have been told by Army Publishing Directorate (APD) to send users to their help desk so they become aware of the problems with this program.  703-692-1306 / DSN:  312-222-1306 , Webform, or

usarmy.pentagon.hqda-apd.mbx.fcmp@mail.mil 

 

If you are having problems accessing the CHESS website, contact the CHESS help desk at: peoeis.pdchess.helpdesk@us.army.mil or 888-232-4405 / 703-806-1019 / DSN: 312-656-1019 (Monday - Friday 0800-1700 EST).

 

 Army migrating to Adobe fillable forms.  Army Publishing Directorate were to  begin conversion of the Army's inventory of existing IBM Lotus forms to PDF in the first quarter of FY 14 with a completion by the end of FY 14.  Beginning in FY15, Lotus Forms and ApproveIt / eSign software will no longer be supported.  This is great news for Mac users since Lotus and ApproveIt has never worked for them.

 

 To download DA forms, go to the Army Publishing Directorate website  http://www.apd.army.mil/ , click on the Forms (tab) DA Forms button.  Find the form you want (in the range of form numbers).  Right click the XFDL link to the right of the form you want, Select Save Target As.  Save it to your computer and you will have the form for later. 

 

Air Force users, download your version of Lotus forms:

http://www.e-publishing.af.mil/viewerdownload.asp

Download "AFDPO Releases Updated IBM Lotus Viewer_DSign_3.5.1.333.exe"  under Software link

 

 

 

Step 6:  The Approve It / eSign software makes it possible for you to digitally sign forms

Video Installation Instructions (https://militarycac.com/videos.htm#LotusForms)  (for ApproveIt 6.5), new version coming soon

 

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Installation Steps:

 

1.  Go to the Army CHESS website at:  https://chess.army.mil

 

2.  Click the Login button (located on the black bar across the top of the page)

NOTE:  If you are CAC enabled through CHESS you will see your information displayed. Click the Login button to fully access the website.  If you are NOT CAC enabled on the Army CHESS website you will prompted for your email address and password.  This is the email address and password you used when you registered at the CHESS website.  If you have not registered you need to click the Registration (button) on the black bar on the top of the page.

3. Once logged in (verified by it saying Welcome your name in the upper right corner) you can to to Army Software Downloads (button) listed under the green Software (tab).

 4. Click the link titled:  Silanis eSign

 

5. Click the upper right corner link titled:  Download Silanis eSign

You may be prompted at the bottom of your screen asking if you want to Save or Save As, select Save or Save As.

 

Alternate download (directly from AKO):  https://www.us.army.mil/suite/doc/39474482

CACRequired

 

6.  Once the file is downloaded, Right click the file titled: e-Sign_6.6.zip, and select Extract All,  

 

7.  Once the files are extracted, open the folder titled:  eSign_6.6  and select setup.exe (82 KB Application file), followed by Yes. 

 

NOTE:  If you receive: "The module "C:\Program Files (x86)\ApproveIt\ADTMSOADDIN.dll" was loaded but the call to DIIRegisterServer Failed with error code 0x08007005."  This generally means a lack of administrative privileges.  You'll need to 'Run as Administrator' to install the program, or login as an administrator to install. 

 

NOTE:  Look under the Compressed size column, IF you see a 30KB setup file, this means you are in the zipped folder, and not the new extracted folder.  Review step 6 above

 

NOTE:  If you are prompted for a serial number, it means you did not extract the files in step 6 above, or you did not select the correct setup file in step 7 above

8.  Select Next,  Accept the license, Next,

eSIGN / APPROVEIT INSTALLATION PROBLEMS AND SOLUTIONS

9.  The program does not inform you when it finishes installing, so [my personal recommendation] is to verify the software installed by going to Control Panel:  Uninstall a Program (Windows 7 / 8 / Vista), Programs and Features (Vista), or Add / Remove Programs (XP) look for e-Sign Desktop 6.6.

 

10. Restart your computer, then come back to this page to use the Sample Form below OR save it to your desktop now.

 

NOTE:  IF my instructions confused you above, an individual sent these instructions that may be easier for you to follow.

 

Older ApproveIt 6.5 download:  https://www.us.army.mil/suite/doc/36567209

CACRequired

 

 Video Installation Instructions

https://militarycac.com/videos.htm#LotusForms

 

Use this Sample Form http://militarycac.com/files/a3161.xfdl  to test your digital signature

Image of a blank DA3161

 

NOTE:  Internet Explorer 8, 9, 10 & 11 users need to look at slides 19-20 of this guide  If not, they along with: Firefox, Chrome, Safari, and Opera web browser users will receive 'gibberish' when clicking the link above.  You need to right click the "sample form" link and select Save Link As / Download Linked File As / Save to Download Folder.  Save it to your desktop, then test from your desktop.  If your computer downloads it as a .txt file, right click it and change it to .xfdl

IE 9 & 10 users look here for other options

Compatibility view for IE 8, 9, & 10

 

 

eSIGN INSTALLATION PROBLEMS AND SOLUTIONS

 

 

https://militarycac.com/errors2.htm#APPROVE_IT

 

The ideas on this website are from my personal experience.  I have been told by Army Publishing Directorate (APD) to send users to their help desk so they become aware of the problems with this program.  703-692-1306 / DSN:  312-222-1306 , Webform, or

usarmy.pentagon.hqda-apd.mbx.fcmp@mail.mil 

 

If you are having problems accessing the CHESS website, contact the CHESS help desk at: peoeis.pdchess.helpdesk@us.army.mil or 888-232-4405 / 703-806-1019 / DSN: 312-656-1019 (Monday - Friday 0800-1700 EST).

If the word Sign stays gray, visit:  https://militarycac.com/errors2.htm#SIGN_IS_GRAY for ideas to try and correct this annoying problem.

Army migrating to Adobe fillable forms.  Army Publishing Directorate will begin conversion of the Army's inventory of existing IBM Lotus forms to PDF in the first quarter of FY 14 with a completion by the end of FY 14.  Beginning in FY15, Lotus Forms and ApproveIt / eSign software will no longer be supported.  This is great news for Mac users since Lotus and ApproveIt has never worked for them.

If you receive an ePersona message, or "Add digital ID" with the choice of, I want to sign this document using?   Do this to correct it:

Close Lotus Forms or PureEdge (if it is open).  Go to: C:\Program Files\ApproveIt\, double-click the icon that looks like a wrench titled: "AprvCfg.exe".  On the Signature Method tab, make sure the radio button is on the bottom choice - "Sign using a certificate or smart card."  Don't change anything else.  Click Apply, then OK

 

After you click "Sign" in Lotus Forms or PureEdge, it may take a few minutes for the list of certificates to pop up. Be patient. Choose the certificate that doesn't say Email, and put a check in the box that says "Use this certificate as default."

 

 

Step 7:  Does Digitally signing a form seem confusing? then follow these simplified instructions

Video Installation Instructions (https://militarycac.com/videos.htm#Digitally_Signing)

 

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 Visual steps  https://militarycac.com/files/Digitally_Signing_a_form.pdf

 

With your form open and your CAC inserted in the card reader

Single click the button with the slanted pen with "Click to Approve" typed after it (see image)

Click to Approve button image

Read the Electronic Signature Notice, then OK

Click the word Sign (not OK)

Select your name (the one without the word Email in it), then OK

You should see your name, once you do, click the word Sign

It will prompt you to type in your PIN, then select OK

Once you see Signature is valid, select OK

You have now signed your form

 

If you are interested in knowing how to digitally sign a memorandum, here are instructions on how to do it (https://militarycac.com/files/digital signature.doc) (Word 2003 & 2007 only)  (Word 2010 & 2013) read the  sentence below.

 

NOTE:  If you have Office 2010 or 2013 installed you may need to configure ApproveIt to get the ApproveIt tabs back.  Follow this page:  https://militarycac.com/approveitoffice2010.htm

 

 

Step 8:  For organizations that use DTS (Defense Travel System)

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Visit:

http://www.defensetravel.osd.mil/

 

You have to have Java installed before accessing DTS.  http://www.java.com

 

When you go to the DTS link, your web browser will automatically check for DBSign Universal Web Signer, if you don't have it, it will install automatically.

 

Mac users can also access DTS, visit this page for specifics https://militarycac.com/dts.htm

 

Known problems and solutions for DTS can be found here:  https://militarycac.com/dts.htm

 

DTS "Smart book" can be downloaded from: https://militarycac.com/dts.htm  

 

I

Symantec Antivirus

https://www.acert.1stiocmd.army.mil/Antivirus/Home_Use.htm

Note: You need to know if you have 32 or 64 bit version of Windows. 
Windows 7, 8, or Vista: Right click Computer, Select Properties, under System, System type you will see either 32 or 64 bit Operating System. 
XP: Right click My Computer, Select Properties.  If you don't see 64, you have a 32 bit Operating System. 

 

Windows users can download Symantec or McAfee for FREE

Apple Mac users can download Norton or Virex for FREE (YES, Macs can get virus')

https://militarycac.com/antivirus.htm

 


 
 
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